Reservation Terms and Conditions and Regulations
Summer and Fall 2019, Winter 2019-2020, Summer and Fall 2020, Winter 2020-2021
Maximum room capacity varies from 2 to 4 people. Children 17 and under are lodged free of charge if the child shares the same room as the parents up to the maximum authorized capacity per room (fees apply when booking a package). Additional fees apply when booking a package with food and acrivities.
It's possible to book 1 night, but certain stay blocks may apply depending on the season.
For any cancellation of a reservation, please contact the lodge at 1-866-727-2427 or one of our counselors at the Sales and reservations office at 1-800-665-6527.
|More than 48 hours before the beginning of the stay|
|No changing or cancellation fees.|
|48 hours or less before the beginning of the stay|
|A first night equivalent will be billed for any cancellation, downscaling, change of date, or unhonored booking.|
Arrival: Starting at 4 p.m.
Departure: noon at the latest
No refunds except for the park entry fee for Parc national de la Gaspésie and Gîte du Mont-Albert.
Fees apply for late departures. Please ask for information at the hotel.
Rooms are assigned on the site upon arrival at the hotel’s reception office.
The hotel and the Caribou Lodge are accessible for the mobility impaired.
Please note that under certain conditions, your dog could be allowed in some establishments. However, no other domestic animals are allowed. Please consult our Domestic animals section for details.
National parks customers must pay the applicable daily entry fee or hold an Annual Québec National Parks Card.
For more information about the Annual Québec National Parks Card, visit our Web site or call our Sales and Reservation Office at 1 800 665-6527.
Tobacco and cannabis regulation acts, as well as Sépaq’s policies prohibit in particular all persons from smoking inside rooms, accomodation units (cabins, rustic shelters, yurt, ready-to-camp, etc.), public areas (meeting rooms, restaurant, bar, reception area, etc.). Out of respect for the air quality, a charge of $150 will be charged for all offenders who smoke in these areas.
Outdoor activities can involve certain risks, so always be sure to have the skills and abilities required for the activity you choose. Your abilities must not be impaired by alcohol, a drug or medication. It is very important to find out about the risks involved in the activity, to know and respect your own limits and to use appropriate equipment. We suggest that you visit our section Security.
Customers must always leave any place they stay and any equipment they use clean and in good condition.
Customers will be billed for any damage to Sépaq equipment. Cabins, rustic shelters and yurts left untidy will be cleaned at the customer's expense.
Closures or prohibition of activities
In the interest of safety and prevention, Sépaq reserves the right to prohibit the practice of activities normally offered or traffic in an establishment or sector thereof, when it deems it necessary or if there are risks to the safety of persons. Only the cancelled activity can be refunded or compensated.
By virtue of the Access to Information Law, Sépaq personnel may not transmit any information about clientele (e.g. name, site number, etc.). However, a bulletin board located at the reception post will be available to customers who wish to leave messages.
Anyone who breaks these rules may be expelled immediately without a refund.