Summer vacations and fishing packages (lodge, cabin and camping)
Reservation (Terms and Conditions) and General Rules
Reservation (Terms and Conditions) and General Rules
2023 Season - Summer:
- Cabin: since April 23, 2022
- Auberge McDonald: since April 23, 2022
- Auberge Port-Menier: since April 23, 2022
2024 Season - Summer:
- Cabin: starting April 12, 2023
- Auberge McDonald: starting April 12, 2023
- Auberge Port-Menier: starting April 12, 2023
Occupation and rates
|Occupation and Rates|
|Cabins||Rates are per night, per adult, and respect the occupation capacities at the time of reservation.|
Number of nights per reservation
Minimum of 5 nights.
Number of cabins per reservation
|Reservations by Internet||Reservations by telephone*|
*One reservation per call during the reservation launch. After this period, there will be no limit to the number of reservations per call.
MINIMUM DEPOSIT DUE AT BOOKING
|More than 7 months before the stay begins||A deposit of 10% of the total cost of the reservation is due at booking. A second payment of 20% must be paid 7 months before the stay begins. The balance is payable 30 days before the stay begins. The payments are automatically charged to the credit card used for the reservation.|
|Between 7 months and 31 days before the stay begins||A deposit of 30% of the total cost of the reservation must be paid at the time of reservation. The balance is payable 30 days before the stay begins and it is automatically charged to the credit card used for the reservation.|
|30 or fewer days before the stay begins||All reservations made 30 or fewer days before the stay begins must be paid in full.|
When the payment deadline is not respected or a payment is not honoured by a credit card company, the reservation will automatically be cancelled without further notice. Certain administration charges may apply.
For information about payment for telephone reservations, please contact our agents at 1 800 665-6527.
If you reserve a stay at least 90 days in advance and the total is $500 or more, you're eligible for Sépaq's interest-free payment plan. Certain conditions apply. Contact our agents at 1 800 665-6527.
MODIFICATION OR CANCELLATION FEES
The person who made the reservation must request the modification or cancellation.
Modifications for reservations are accepted under the following 3 conditions:
- Accommodations in the same category (logde, cabin, rustic shelter and camping)
- Same season
- Same name
|More than 7 months before the stay begins||30 or fewer days after the reservation is made: modification possible without any fees.
More than 30 days after the reservation is made: modification possible under certain conditions:
|Between 7 months and 31 days before the stay begins||7 or fewer days after the reservation is made: modification possible without any fees.
More than 7 days after the reservation is made: modification possible under certain conditions:
|30 or fewer days before the stay begins||
No modifications are possible.
|More than 7 months before the stay begins||30 or fewer days after the reservation is made: cancellation possible with a total refund of the amount already paid.
More than 30 days after the reservation is made: cancellation possible with a service charge of the amount of paid deposit (10%).
|Between 7 months and 31 days before the stay begins||7 or fewer days after the reservation is made: cancellation possible with a total refund of the amount already paid.
More than 7 days after the reservation is made: cancellation possible with a service charge of 30% of the total cost of the reservation (the deposit is not refundable).
|30 or fewer days before the stay begins||No cancellations are possible and no refunds will be granted, except for national park entry fees.|
Cleanliness and Damage to Equipment
Sépaq provides you with a sufficient supply of clean accessories and equipment in good condition. You must leave the premises in the same condition as when you arrived. You will be charged for any housekeeping fees resulting from your failure to do so, and you will be responsible for any missing or damaged accessories or equipment.
Please note that under certain conditions, your dog could be allowed in some establishments. However, no other domestic animals are allowed. Please consult our Domestic animals section for details.
Entry Fees in the National Parks
National parks customers must pay the applicable daily entry fee or hold an Annual Québec National Parks Card.
For more information about the Annual Québec National Parks Card, visit our Web site or call our Customer Relations Centre at 1 800 665-6527.
Tobacco and cannabis regulation acts, as well as Sépaq’s policies prohibit in particular all persons from smoking inside rooms, accomodation units (cabins, rustic shelters, yurt, ready-to-camp, etc.), public areas (meeting rooms, restaurant, bar, reception area, etc.). Out of respect for the air quality, a charge of $200 will be charged for all offenders who smoke in these areas.
Your Safety; your responsibility
Outdoor activities can involve certain risks, so always be sure to have the skills and abilities required for the activity you choose. Your abilities must not be impaired by alcohol, a drug or medication. It is very important to find out about the risks involved in the activity, to know and respect your own limits and to use appropriate equipment. We suggest that you visit our section Security.
Security rules concerning propane usage
Sépaq Satisfaction Guaranteed Program
Customers without Reservations
If customers are dissatisfied with their accomodations upon arrival and request a refund within thirty minutes of registration, Sépaq will refund the total price of the accomodation rental.
Customers with Reservations
For customers with reservations, Sépaq will do its best to offer them other accomodations, subject to availability.
Closures or prohibition of activities
In the interest of safety and prevention, Sépaq reserves the right to prohibit the practice of activities normally offered or traffic in an establishment or sector thereof, when it deems it necessary or if there are risks to the safety of persons. Only the cancelled activity can be refunded or compensated.
Access to information law
By virtue of the Access to Information Law, Sépaq personnel may not transmit any information about clientele (e.g. name, site number, etc.).
Anyone who breaks these rules may be expelled immediately without a refund.