The Charter of the French language and its regulations govern the consultation of English‑language content.

Contact

To reach us, you can contact our Customer Relations Centre by telephone. You can also consult the contact information for our various locations.

For all booking requests, please use our online booking platform. If you wish to modify or cancel a camping or ready-to-camp booking, save time by using our online tools via My Account.

Contact us

You wish to obtain information on our products and services or details about a booking? You’d like to make a comment or to lodge a complaint? Please fill out the appropriate form among the following choices:

Request for information and modification Comments / Complaints

Customer Relations Centre - Sépaq (Head office)

Business hours

(Subject to change without notice.)

June 3 to August 18, 2024
Monday to Friday, from 8 a.m. to 6 p.m.
Saturday and Sunday, from 8 a.m. to 4 p.m.

August 19 to October 13, 2024
Monday to Friday, from 9 a.m. to 5 p.m.
Saturday and Sunday, from 8 a.m. to 4 p.m.

Starting October 14, 2024
Monday to Friday, from 9 a.m. to 5 p.m.
Saturday and Sunday, from 8 a.m. to 1 p.m.
Closed on October 14, December 24, 25 and 26, 2024, as well as on January 1, 2025

Phone

1-800-665-6527 (toll-free number, Canada and the United States only)
418-704-8217 (if you wish to contact one of our customer service advisors with your cell phone)
00 800 4008 0011 (toll-free number, international)

If you are an international visitor and you are calling us from Canada or the United States, please use the following telephone number to contact us: 418-704-8217.

Head Office

Place de la Cité, Cominar Tower
2640 Boulevard Laurier, Suite 1300
Québec  (Québec)  G1V 5C2

For all bookings, modifications, or cancellations, please call our Customer Relations Centre at 1‑800‑665‑6527.

Telephone (head office reception): 418-686-4875
Fax: 418-643-8177

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