Contact

To reach us, you can contact our Customer Relations Centre by telephone or by visiting our reception desk. You can also consult the contact information for our various locations.

For all booking requests, please use our online booking platform. If you wish to modify or cancel a camping or ready-to-camp booking, save time by using our online tools via My Account.

Contact us

You wish to obtain information on our products and services or details about a booking? You’d like to make a comment or to lodge a complaint? Please fill out the appropriate form among the following choices:

Request for information and modification Comments / Complaints

Customer Relations Centre - Sépaq (Head office)

Business hours

(Subject to change without notice.)

May 30 to August 21, 2022
Monday to Friday, from 8 a.m. to 6 p.m.
Saturday and Sunday, from 8 a.m. to 4 p.m.

August 22 to October 9, 2022
Monday to Friday, from 9 a.m. to 5 p.m.
Saturday and Sunday, from 8 a.m. to 4 p.m.

October 10, 2022 to March 31, 2023
Monday to Friday, from 9 a.m. to 5 p.m.
Saturday and Sunday, from 8 a.m. to 1 p.m.
Closed on December 24 and 25, 2022, as well as on January 1, 2023
Open on December 31, 2022, from 9 a.m. to 2 p.m.

Phone

1-800-665-6527 (toll-free number, Canada and the United States only)
418-704-8217 (if you wish to contact one of our customer service advisors with your cell phone)
00 800 4008 0011 (toll-free number, international)

If you are an international visitor and you are calling us from Canada or the United States, please use the following telephone number to contact us: 418-704-8217.

Fax

418-528-6025

Reception Service - Quebec City

Customer Relations Centre

Place de la Cité, Cominar Tower
2640 Boulevard Laurier
Suite 1300, 13th floor
Québec (Québec) G1V 5C2

Sépaq's Customer Relations Centre reception service is closed until further notice.

For all booking requests, modifications or cancellations, please contact us by telephone at 1-800-665-6527.

Head Office

Place de la Cité, Cominar Tower
2640 Boulevard Laurier, Suite 1300
Québec  (Québec)  G1V 5C2

For all bookings, modifications, or cancellations, please call our Customer Relations Centre at 1‑800‑665‑6527.

Telephone (head office reception): 418-686-4875
Fax: 418-643-8177

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