Contact
To reach us, you can contact our Customer Relations Centre by telephone. You can also consult the contact information for our various locations.
Contact us
You wish to obtain information on our products and services or details about a booking? You’d like to make a comment or to lodge a complaint? Please fill out the appropriate form among the following choices:
Request for information and modification Comments / Complaints
Customer Relations Centre - Sépaq (Head office)
Business hours
(Subject to change without notice.)
May 12 to June 8, 2025
Monday to Friday, from 9 a.m. to 5 p.m.
Saturday and Sunday, from 8 a.m. to 4 p.m.
June 9 to August 24, 2025
Monday to Friday, from 8 a.m. to 6 p.m.
Saturday and Sunday, from 8 a.m. to 4 p.m.
August 25 to October 12, 2025
Monday to Friday, from 9 a.m. to 5 p.m.
Saturday and Sunday, from 8 a.m. to 4 p.m.
October 13, 2025 to May 2025
Monday to Friday, from 9 a.m. to 5 p.m.
Saturday and Sunday, from 8 a.m. to 1 p.m.
Closed on Monday, October 13, 2025
Closed on December 24, 25 and 26, 2025, as well as on January 1, 2026
Phone
1-800-665-6527 (toll-free number, Canada and the United States only)
00 800 4008 0011 (toll-free number, international)
If you are an international visitor and you are calling us from Canada or the United States, please use the following telephone number to contact us: 418-704-8217.
Head Office
Place de la Cité, PwC Tower
2640 Boulevard Laurier, Suite 1300
Québec (Québec) G1V 5C2
For all bookings, modifications, or cancellations, please call our Customer Relations Centre at 1‑800‑665‑6527.
Telephone (head office reception): 418-686-4875
Fax: 418-643-8177