Contact
To reach us, you can contact our Customer Relations Centre by telephone. You can also consult the contact information for our various locations.
Contact us
You wish to obtain information on our products and services or details about a booking? You’d like to lodge a complaint? Please fill out the appropriate form among the following choices:
Customer Relations Centre - Sépaq (Head office)
Business hours
(Subject to change without notice.)
June 22 to August 23, 2026
Monday to Friday, from 8 a.m. to 6 p.m.
Saturday and Sunday, from 8 a.m. to 4 p.m.
August 24 to October 11, 2026
Monday to Friday, from 9 a.m. to 5 p.m.
Saturday and Sunday, from 8 a.m. to 4 p.m.
October 12, 2026 to May 2027
Monday to Friday, from 9 a.m. to 5 p.m.
Saturday and Sunday, from 8 a.m. to 1 p.m.
Closed on the following dates: October 12, December 24, 25, 26, and 31, 2026, as well as January 1 and March 29, 2027
Phone
1-800-665-6527 (toll-free number, Canada and the United States only)
00 800 4008 0011 (toll-free number, international)
If you are an international visitor and you are calling us from Canada or the United States, please use the following telephone number to contact us: 418-704-8217.
Head Office
Place de la Cité, PwC Tower
2640 Boulevard Laurier, Suite 1300
Québec (Québec) G1V 5C2
For all bookings, modifications, or cancellations, please call our Customer Relations Centre at 1‑800‑665‑6527.
Telephone (head office reception): 418-686-4875