COVID-19: Everything you need to know

COVID‑19: Everything you need to kno

Visitor's guide | Sépaq's commitment | Frequently Asked Question

Access to Sépaq's territories, accommodations and activities is authorized in line with public health recommendations. Health and safety measures have been implemented at our establishments. The collaboration and sense of responsibility of visitors are paramount.

Parc national du Mont-Tremblant Parc national du Mont-Tremblant
Parc national du Mont-Tremblant Mathieu Dupuis | © Sépaq

The visitor's golden rules

Step 1
At home

Use the virtual ticketing system

Entry fee for a national park and Annual card

IMPORTANT! To preserve the quality of the natural environment and the experience of visitors and employees, the number of visitors who can access a national park in a single day is limited. It is strongly recommended that you purchase your daily right of access online prior to a visit or buy an annual pass.

Unfortunately, you may be denied access to a sector, a trail, or an activity if a parking lot is full or if the maximum capacity has been reached..

Access fee for day fishing
Entry ticket for Aquarium du Québec


Plan all your stays

Online booking
Customer Relations Centre


Consult our digital tools

Free geolocalized maps (trail maps, lake maps, general maps, etc.)   
Website of your destination

Step 2
What to bring

Use your own equipment

  • Equipment rentals is available, but Sépaq recommends that you bring your personal equipment if you have it:
    • personal flotation device (PFD) for boating activities,
    • bike and bike helmet,
    • watercraft and paddle.
  • Bring your own bedding for your nature stay (no bedding rental offered - except for hotels).

Bring what you need

  • Bring :
    • hand disinfectant, mask or face cover,
    • tablecloth (stay or picnic),
    • disinfection supplies (such as wipes) for watercraft, campground services (such as water, electricity and sewage intakes),
    • etc.
  • Plan to pay by card if additional purchases are to be made on site.

Step 3
On the big day

Protect your health and the health of others


Prepare yourself properly before arriving on site

  • Preparing yourself adequately is the first step in the safe and enjoyable practice of your favourite activities. You are responsible for your own safety and risk management is an integral part of your experience. Play it safe

Avoid rush hour

  • Arrive early.
  • Explore less travelled trails and attractions.

Step 4
On site

Observe physical distance measures

  • Keep one metre away from each other at all times.

Observe the exceptional measures in effect

  • On trails:
    • Circulate according to the indications.
    • Make sure to maintain physical distancing on trails.
    • If there’s two-way traffic, priority should be given to those heading outward (those returning should move aside).
    • Be careful when moving aside by choosing a safe spot with low impact on vegetation.
    • Wait for the right moment to overtake (no approaching within one metre).
  • Respect trail, service, or sector closures.
  • Wearing a mask is mandatory aboard public transportation: shuttles, cable cars, bus rentals, sports team transportation, guided tours, tourist transportation, water transportation, etc. A mask is not required in open transportation (e.g. on the roof of a tourist bus, on a pontoon boat, in a rabaska, etc.).

Be courteous

  • Wash your hands often and before entering buildings.
  • Cough into your elbow.
  • Remain respectful with employees and other visitors.

Sépaq's commitment

The health and safety of staff and clients remains Sépaq's priority. We have implemented a number of measures in line with public health recommendations. We continue to adjust to the situation in order to contribute as much as possible to the collective effort to combat the spread of COVID-19.

You have questions?

The special situation caused by COVID-19 generates a lot of questions from customers, especially if you have a stay coming up. Our team has put together a list of the most frequently asked questions. If your answer is there, you'll save a lot of time by booking online.

Frequently asked questions Book online

Geolocation

Destinations

National Parks

Wildlife Reserves

Sépaq Anticosti

Tourist Establishments

Be Informed

Sign up for Sépaq emails to be the first to find out about our promotions, news and special offers.

Sign Up