COVID-19 : Preventive measures according to the alert levels, visitor's guide, and limited activities and services


You have questions? Please read our customers’ most frequently asked questions.

Preventive measures against COVID‑19

Everything you need to know

Preventive measures | Visitor's guide | Sépaq's commitment | Limited activities and services

Access to Sépaq's territories, accommodations and activities is authorized in line with public health recommendations. Health and safety measures have been implemented at our establishments. The collaboration and sense of responsibility of visitors are paramount.

Parc national du Mont-Tremblant Parc national du Mont-Tremblant
Parc national du Mont-Tremblant Mathieu Dupuis | © Sépaq

Public health measures in certain alert levels

Health regulations issued by public health authorities have been implemented in regions targeted by the "red", "orange" and "yellow" designations. However, it is the visitor's responsibility to ensure that a stay or a visit complies with the public health regulations in effect in his or her region of origin.

Note: persons in regions targeted by the "red" and "orange" designations are not allowed to travel to regions targeted by the "yellow" designation or to the Côte-Nord region.

Regions designated as “red”

  • A curfew requires visitors to remain in their accommodations between 9:30 p.m. and 5:00 a.m.
  • Activities, services, and registration desks will be closed at 9:00 p.m., except for hotel receptions which remain open at all times.
  • Visitors staying in our locations must arrive before the curfew.
  • Hotel food service may continue beyond 9:00 p.m. with room service.
  • Rental accommodation unit: limit of one family unit or one group of persons residing at the same address.
  • Interregional travel not recommended
  • Masks must be worn in all areas where required and outdoors when participating in an activity with members of another family bubble. When people are seated and respect the two metre distance, the mask can be removed.
  • Indoor gatherings prohibited (except for a family unit). A single person, with his or her children if applicable, may join a family unit, as long as they form a stable group.
  • Group activities and courses are permitted outdoors but limited to a group of eight people (excluding monitor/coach).
  • As of April 12, 2021, no school or extracurricular outings are permitted.
  • Dining hall of a food service area: closed.
  • Gift shop and convenience store: open outside the hours of curfew.

These new regulations are applicable in the following establishments:

SPECIAL EMERGENCY MEASURES (UNTIL APRIL 25, 2021)

Until April 25, 2021, additional measures will apply in the Communauté métropolitaine de Québec as well as the Chaudière-Appalaches and Outaouais regions:

  • A curfew requires visitors to remain in their accommodations between 8:00 p.m. and 5:00 a.m.
  • Activities, services, and registration desks will be closed at 7:30 p.m., except for hotel receptions which remain open at all times.
  • Hotel food service may continue beyond 8:00 p.m. with room service.
  • Gyms, spas and pools must remain closed.
  • School groups are not allowed.
  • Convenience stores are open, but the gift shop portion remains closed (sale of essential products only).

These regulations are applicable in the following establishments:

Regions designated as “orange”

  • A curfew requires visitors to remain in their accommodations between 9:30 p.m. and 5:00 a.m.
  • Activities, services, and registration desks will be closed at 9:00 p.m., except for hotel receptions which remain open at all times.
  • Visitors staying in our locations must arrive before the curfew.
  • The dining rooms of the restaurants are open: maximum of two adults per table, who can be accompanied by their minor children, or a family unit living at the same address with no maximum number of people. A customer register is kept. Only customers with proof of residence (driver's license, official account of principal residence, etc.) from a region designated as “orange” have access to it. Guests from regions designated as “red” will be served in their rooms. Bookings are required.
  • Rental accommodation unit: limit of one family unit or one group of persons residing at the same address.
  • Interregional travel not recommended
  • Masks must be worn in all areas where required and outdoors when participating in an activity with members of another family bubble. When people are seated and respect the two metre distance, the mask can be removed.
  • Indoor gatherings prohibited (except for a family unit). A single person, with his or her children if applicable, may join a family unit, as long as they form a stable group.
  • Group activities and courses are permitted outdoors but limited to a group of eight people (excluding monitor/coach).
  • Only school groups forming a stable class group are allowed.
  • Gift shop and convenience store: open outside the hours of curfew.

These new regulations are applicable in the following establishments:

Regions designated as “yellow”

  • Private gatherings (indoor and outdoor) may only include members of two family units.
  • Only two family units may rent an accommodation unit at any given time.
  • Sports and recreation: outdoor and indoor activities permitted for a maximum group of 12 people, regardless of the number of addresses.
  • Food service areas are open. Only occupants of two family units may be seated together at the same table. A guest register is maintained. Only guests with proof of official residency (driver's licence, official account of primary residence, etc.) from a yellow zone area have access. Bookings are required. Orange zone guests may eat in a yellow zone dining room, but only a group living at the same address (no maximum of adults and children) or two adults not living at the same address (and their children) may be seated together at a table (group composition prevailing in orange zones). For red zone guests, take-out service or room service in the case of hotels is available.
  • Gift shop and convenience store are open.
  • Interregional travel not recommended.
  • Wearing of a mask is mandatory in all places where it is required.

These new regulations are applicable in the following establishments:

For more information on the measures in place, please refer to our frequently asked questions.

The visitor's golden rules

Step 1
At home

Obligatory

Use the virtual ticketing system

Entry fee for a national park and Annual card

IMPORTANT! Only those who purchased their daily access rights in advance online or who hold an annual card can access the park. Please note that the possession of a daily access right or an annual card ensures access to the park, barring an exceptional situation. However, the safety of visitors and employees will continue to be a priority. We therefore recommend that you arrive early!

Access fee for day fishing

Entry ticket for Aquarium du Québec


Plan all your stays

Online booking
Customer Relations Centre


Consult our digital tools

Free geolocalized maps (trail maps, lake maps, general maps, etc.)   
List of limited services and activities offered
Website of your destination

Step 2
What to bring

Use your own equipment

  • Equipment rentals may be available, but Sépaq recommends that you bring your personal equipment if you have it.
  • If you want to rent any form of equipment at the most popular locations, you may need to reserve it by phone (1-800-665-6527) at least 24 hours in advance.
  • Please note that the lending of equipment and accessories intended for families will be withdrawn until further notice: stroller, child carrier bag, high chair, etc.

Bring what you need

  • Bring :
    • hand disinfectant, mask or face cover,
    • disinfection supplies (such as wipes),
    • etc.
  • Access to buildings, shops, and restaurants may be limited, so don't forget to bring your water, snacks, lunch, etc.
  • Plan to pay by card if additional purchases are to be made on site.

Step 3
On the big day

Protect your health and the health of others


Keep abreast of what's open and what's closed

  • The range of activities and services on offer is changing rapidly and differs from one establishment to another. Check the website of your destination before you leave.

Prepare yourself properly before arriving on site

  • Access to the registration and visitors buildings is limited. You must therefore plan your outing accordingly (clothes on, equipment ready, hydration and food adapted to the day). Please note that it is not possible to leave personal belongings inside the registration or visitors buildings.
  • Preparing yourself adequately is the first step in the safe and enjoyable practice of your favourite activities. You are responsible for your own safety and risk management is an integral part of your experience. Play it safe

Avoid rush hour

  • Arrive early.
  • Explore less travelled trails and attractions.

Step 4
On site

Observe physical distance measures

  • Keep two metres away from each other at all times.
  • Respect public health regulations regarding gatherings.
  • Avoid common areas and buildings unless absolutely necessary.
  • Respect the maximum capacity inside buildings, as well as the limited time allowed to access them.

Observe the exceptional measures in effect

  • Check the maximum number of people allowed in the different locations.
  • On trails:
    • Circulate according to the indications.
    • Make sure to maintain physical distancing on trails.
    • If there’s two-way traffic, priority should be given to those heading outward (those returning should move aside).
    • Be careful when moving aside by choosing a safe spot with low impact on vegetation.
    • Wait for the right moment to overtake (no approaching within two metres).
  • Respect trail, service, or sector closures.
  • It is mandatory to wear a mask in indoor public places. This measure applies in the following places:
    • National parks: discovery and visitors centres, shops, washrooms, rental centres, community halls, ASTROLab, etc.
    • Wildlife reserves: registration centres, shops, evisceration cabins, common areas of lodges, hotels, and inns, community halls, etc.
    • Tourist establishments: restaurants (except at one’s table), hotel corridors and common areas, shops, indoor pools, common washrooms, reception rooms (except at one’s table), rental centres, exhibition pavilions.
    • Note: Accommodation units such as cabins, ready-to-camp units, yurts, rustic shelters, hotel rooms, and campsites are not considered public places.
  • Note that wearing a mask is mandatory aboard shuttles (where the service is offered).
  • During winter, note that a neck warmer variety of face covering is recommended for outdoor activity, depending on the number of people in the vicinity, while waiting in line, or in typically busy places.

Be courteous

  • Wash your hands often and before entering buildings.
  • Cough into your elbow.
  • Remain respectful with employees and other visitors.

Sépaq's commitment

The health and safety of staff and clients remains Sépaq's priority. We have implemented a number of measures in line with public health recommendations. We continue to adjust to the situation in order to contribute as much as possible to the collective effort to combat the spread of COVID-19.

The great outdoors isn’t far from your home

Sépaq will remain vigilant and will adapt its offering to changing circumstances and the instructions issued by the authorities. At present, only activities and services entailing a very low risk of transmission will be offered.

Limited activities and services

Click on the map for a list of activities and services offered for each destination. IMPORTANT: The offering may vary from one establishment to another according to customer influx. In order to respect health measures and directives and ensure visitor and employee safety, Sepaq reserves the right to limit, impose a quota on, and/or restrict access to services, activities, sites (including trails), and even entire territories.

You have questions?

The special situation caused by COVID-19 generates a lot of questions from customers, especially if you have a stay coming up. Our team has put together a list of the most frequently asked questions. If your answer is there, you'll save a lot of time by booking online.

Frequently asked questions Book online

Geolocation

Destinations

National Parks

Wildlife Reserves

Sépaq Anticosti

Tourist Establishments

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