Be Informed
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Note that specific regulations are also in effect in Quebec's national parks.
Please note that under certain conditions, your dog could be allowed in some establishments. However, no other domestic animals are allowed. Please consult our Domestic animals section for details.
National parks customers must pay the applicable daily entry fee or hold an Annual Québec National Parks Card.
For more information about the Annual Québec National Parks Card, visit our website or call our Customer Relations Centre at 1-800-665-6527.
Because people visit our destinations to relax or enjoy nature, you must preserve a sonic environment that is acceptable for everyone. Respect the curfews and keep noise to a minimum at all times, especially when using a generator. Please note that the use of generators is only allowed between 10 a.m. and 8 p.m. A maximum utilization time constraint may be in place in the establishment.
Tobacco and cannabis regulation acts, as well as Sépaq’s policies prohibit in particular all persons from smoking inside rooms, accommodation units (cabins, rustic shelters, yurt, ready-to-camp, etc.), public areas (meeting rooms, restaurant, bar, reception area, etc.). Out of respect for the air quality, a charge of $200 will be charged for all offenders who smoke in these areas.
Sépaq provides you with a sufficient supply of clean accessories and equipment in good condition. You must leave the premises in the same condition as when you arrived. You will be charged for any housekeeping fees resulting from your failure to do so, and you will be responsible for any missing or damaged accessories or equipment.
Outdoor activities can involve certain risks, so always be sure to have the skills and abilities required for the activity you choose. Your abilities must not be impaired by alcohol, a drug or medication. It is very important to find out about the risks involved in the activity, to know and respect your own limits and to use appropriate equipment. We suggest that you visit our section Security.
It's strongly advised to visit the Régie du bâtiment website which produced a video concerning propane usage.
If customers are dissatisfied with their accomodations upon arrival and request a refund within thirty minutes of registration, Sépaq will refund the total price of the accomodation rental.
For customers with reservations, Sépaq will do its best to offer them other accomodations, subject to availability.
In the interest of safety and prevention, Sépaq reserves the right to prohibit the practice of activities normally offered or traffic in an establishment or sector thereof, when it deems it necessary or if there are risks to the safety of persons. Only the cancelled activity can be refunded or compensated.
Sépaq respects your privacy and is responsible for protecting the personal information our organization holds. Please note that Sépaq employees can only communicate information to persons with a booking and to authorized individuals.
For more details or if you have any questions about our personal information handling practices, please consult our Privacy Policy.
Anyone who breaks these rules may be expelled immediately without a refund.
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