Reservation terms and conditions
Summer and fall 2023
Note: For terms and conditions that apply to Fishing-Ready-to-Camp packages, please refer to the cabins terms and conditions.
Deposit and payment
Minimum deposit due at booking
|More than 7 months before the stay begins||A deposit of 10% of the total cost of the reservation is due at booking. A second payment of 20% must be paid 7 months before the stay begins. The balance is payable 30 days before the stay begins. The payments are automatically charged to the credit card used for the reservation.|
|Between 7 months and 31 days before the stay begins||A deposit of 30% of the total cost of the reservation must be paid at the time of reservation. The balance is payable 30 days before the stay begins and it is automatically charged to the credit card used for the reservation.|
|30 or fewer days before the stay begins||All reservations made 30 or fewer days before the stay begins must be paid in full.|
When the payment deadline is not respected or a payment is not honoured by a credit card company, the reservation will automatically be cancelled without further notice. Certain administration charges may apply.
Payments for telephone and online reservations must be made with Visa, Master Card or American Express credit cards.
If you reserve a stay at least 90 days in advance and the total is $500 or more, you're eligible for Sépaq's interest-free payment plan. Certain conditions apply. Contact our agents at 1-800-665-6527.
Modification and cancellation
The person who made the reservation must request the modification or cancellation.
Modifications for reservations are accepted under the following 2 conditions:
- Accommodations in the same category
- Same season
For any modification or cancellation of a reservation, we invite you to contact our Customer Relations Centre at 1-800-665-6527. An agent will be pleased to follow up on your request, according to the applicable terms and conditions. If you booked online, you can also change or cancel your reservation by logging into your online account.
Note that the terms and conditions are always applied to the original booking, even if it has been modified for another date.
|Up to 5 days before the beginning of the stay||
Downward modifications: $7 per reservation (plus taxes)
Equal or upward modifications: no charge
Full refund minus a cancellation fee: $7 per reservation (plus taxes)
4 days or less before the beginning of the stay and the day of arrival
On the day of arrival, modification and cancellation requests must be made before the start time of the stay: 5 p.m.
Only one modification of the reservation is allowed.
Changing a booking at equal value or at a lower price: 50% of the difference, minimum $14 per booking
No refunds under any circumstances.
Terms and conditions application rule
|For a stay beginning on:||Last day to change or cancel up to 5 days before the beginning of a stay||Application of terms and conditions pertaining to 4 or fewer days before the beginning of a stay, as of...|
Occupation and rates
During a stay, the people making up a group may not be replaced.
|Occupation and rates terms and conditions||Policy for children (18 and under)|
|Traditional ready-to-camp||Rates are per night, per site, and respect the maximum occupation capacity of 6 people (4 adults maximum).||Children are not allowed in addition to the total occupation capacity.|
|Étoile ready-to-camp||Rates are per night, per site, and respect the maximum occupation capacity of 6 people.||Children are not allowed in addition to the total occupation capacity.|
|Nova ready-to-camp||Rates are per night, per site, and respect the maximum occupation capacity of 4 people (4 adults maximum).||2 children are allowed in addition to the maximum capacity*.|
* You must provide all of the equipment necessary for the comfort of the children with you who surpass the occupation capacity: mattress, linens, life jackets, etc. For more information, please contact our agents by calling 1-800-665-6527.
A minimum number of nights may be required depending on the establishment and the season. A maximum of 14 consecutive nights is allowed.