COVID-19: green light to gradually broaden our offer. Details
The current call volume is causing long waiting times. We suggest consulting the Frequently Asked Questions and booking online.
Reservation Termes and Conditions and Regulations 2020
Valid from March 20, 2020
| Period | Reservation |
|---|---|
| Starting May 15, 2020 at 9 a.m.*, according to a schedule defined by fishing destination. | Only one reservation (via Web or phone) is possible during this period. Only one fishing day per booking is possible. |
During the season, the fishing offer can be added or withdrawn at any time.
In the interest of fairness and accessibility for everyone, no reservations may be made at service points or at the establishments on May 15, 2020. Reservations by phone (1-800-665-6527) and by Internet only.
* With the exception of bookings for Lac au Sorcier located in Réserve faunique Mastigouche, which will continue to be allocated by lucky draw, to be held in March 2020.
| Sépaq boat | One boat per reservation |
| Personal boat | One boat per reservation |
| Wade fishing | 3 rights of access maximum per reservation |
| Rights of access | 3 rights of access maximum per reservation |
| Sépaq boat | Personnal boat |
|---|---|
| Maximum of 4 people, including 3 adults | Maximum of 4 people, including 3 adults |
Please note that maximum weights for boats may differ.
The reservation holder must be present and may not transfer the reservation to anybody. Only guests may be replaced. The leader of a group cannot have more than one (1) reservation during the same fishing day.
The customer must pay the total cost of the day of fishing upon reservation by credit card (Visa, MasterCard or American Express).
For any modification or a cancellation of a reservation, please contact Sépaq's Sales and Reservations Office by phone at 1 800 665-6527. An agent will be happy to help you, according to applicable terms.
| Modification | Cancellation | |
|---|---|---|
| Up to 5 days before the beginning of the activity |
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| 4 days or less before the beginning of the activity |
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Please note that under certain conditions, your dog could be allowed in some establishments. However, no other domestic animals are allowed. Please consult our Domestic animals section for details.
National parks customers must pay the applicable daily entry fee or hold an Annual Québec National Parks Card.
For more information about the Annual Québec National Parks Card, visit our Web site or call our Sales and Reservation Office at 1 800 665-6527.
Outdoor activities can involve certain risks, so always be sure to have the skills and abilities required for the activity you choose. Your abilities must not be impaired by alcohol, a drug or medication. It is very important to find out about the risks involved in the activity, to know and respect your own limits and to use appropriate equipment. We suggest that you visit our section Security.
Customers must always leave any place they stay and any equipment they use clean and in good condition.
Customers will be billed for any damage to Sépaq equipment. Cabins, rustic shelters and yurts left untidy will be cleaned at the customer's expense.
Conserving the natural environment is everyone’s business. For this reason, the following is prohibited:
Federal regulation provides that no person shall operate a vessel unless it carries in good working order, the following:
Manual propelling devices are supplied by Sépaq. You must provide the other equipment required for each boat used (on sale or rent in most parks and wildlife reserves).
Federal regulation provides that no person shall operate a craft fitted with a motor unless carrying onboard a proof of having successfully completed a boating safety course in Canada prior to April 1st, 1999 or a pleasure craft operator card issued following the successful completion of a Transport Canada accredited test.
If you don't have a such proof of competency and you want to rent a craft fitted with a motor, you will need to complete a rental boat safety checklist.
For more information, please consult the Office of Boating Safety Web site or call the office at 1 800 267-6687.
Maximum weight limits are shown on all boats that Sépaq make available to the public, and must be respected.
Closures or prohibition of activities
In the interest of safety and prevention, Sépaq reserves the right to prohibit the practice of activities normally offered or traffic in an establishment or sector thereof, when it deems it necessary or if there are risks to the safety of persons. Only the cancelled activity can be refunded or compensated.
By virtue of the Access to Information Law, Sépaq personnel may not transmit any information about clientele (e.g. name, site number, etc.). However, a bulletin board located at the reception post will be available to customers who wish to leave messages.
Anyone who breaks these rules may be expelled immediately without a refund.