Station touristique Duchesnay

Reservation Terms and Conditions and Regulations (hotel and lodges)

Winter 2022-2023, Summer and Fall 2023, Winter 2023-2024

Reservation terms and conditions

Bedroom capacity

The maximum capacity of rooms varies from four to five persons depending on the make-up of the group of occupants in question. In general, a maximum of four occupants are accepted, with the exception of accommodation needs for families consisting of two adults and their children (maximum of five occupants). Children up to the age of 17 are accommodated free of charge if they share a room with their parents. A fee is added for children in a package that includes meals and activities.

Payment and current rates

Minimum Deposit for Reservations

A credit card number is required to secure the booking. The total cost of your stay will be charged 48 hours prior to your arrival at the hotel.

Modifying and Cancelling a Reservation

For any booking modification or cancellation, we invite you to contact a Station touristique Duchesnay receptionist at 1-866 683-2711. An advisor will be pleased to follow up on your request, according to the applicable terms and conditions.

More than 48 hours before the beginning of the stay
No changing or cancellation fees.

48 hours or less before the beginning of the stay
A first night equivalent will be billed for any cancellation, downscaling, change of date, or unhonored booking.

Useful INFORMATION

ARRIVAL AND DEPARTURE

Arrival: Starting at 4 p.m.
Departure: 11 a.m. at the latest

EARLY DEPARTURE POLICY

Cancellation terms and conditions apply.

LATE DEPARTURE POLICY

An authorization is required. Please ask for information at the hotel. Fees apply for late departures.

ACCESSIBILITY FOR THE MOBILITY IMPAIRED

Five rooms are available at Auberge Duchesnay.

Cleanliness and Damage to Equipment

Sépaq provides you with a sufficient supply of clean accessories and equipment in good condition. You must leave the premises in the same condition as when you arrived. You will be charged for any housekeeping fees resulting from your failure to do so, and you will be responsible for any missing or damaged accessories or equipment.

Domestic animals

Dogs are prohibited on all room, cabin and hut accommodation sites.

Dogs kept on a leash are allowed on outdoor sites, except serviced areas near a body of water and nautical access points.

Please consult our Domestic animals section for details. Before your visit, please make sure you have up-to-the minute information by consulting the set of regulations for dog owners. Individuals who fail to comply with any of these regulations may be required to leave the area or issued a statement of offence, where appropriate.

Other domestic animals are prohibited at all times.

Smoke-Free Environment

Tobacco and cannabis regulation acts, as well as Sépaq’s policies prohibit in particular all persons from smoking inside rooms, accomodation units (cabins, rustic shelters, yurt, ready-to-camp, etc.), public areas (meeting rooms, restaurant, bar, reception area, etc.). Out of respect for the air quality, a charge of $200 will be charged for all offenders who smoke in these areas.

Your Safety; your responsibility

Outdoor activities can involve certain risks, so always be sure to have the skills and abilities required for the activity you choose. Your abilities must not be impaired by alcohol, a drug or medication. It is very important to find out about the risks involved in the activity, to know and respect your own limits and to use appropriate equipment. We suggest that you visit our section Security.

Closures or prohibition of activities

In the interest of safety and prevention, Sépaq reserves the right to prohibit the practice of activities normally offered or traffic in an establishment or sector thereof, when it deems it necessary or if there are risks to the safety of persons. Only the cancelled activity can be refunded or compensated.

Access to information law

By virtue of the Access to Information Law, Sépaq personnel may not transmit any information about clientele (e.g. name, site number, etc.).

Important Message

Anyone who breaks these rules may be expelled immediately without a refund.