COVID-19: green light to gradually broaden our offer. Details
The current call volume is causing long waiting times. We suggest consulting the Frequently Asked Questions and booking online.
Reservation (Terms and Conditions) and General Rules
Summer and Fall 2020, Winter and Spring 2020-2021, Summer and Fall 2021
| Summer | Fall | Winter and Spring | |
|---|---|---|---|
| Tourist resorts and Gîte du Mont-Albert cabins |
2020 season: since April 27, 2019 2021 season: starting May 10, 2020 |
2020 season: since April 27, 2019 2021 season: starting May 10, 2020 |
2020 season: since April 27, 2019 2021 season: since September 17, 2019 |
| Yurts |
2020 season: since April 27, 2019 2021 season: starting May 10, 2020 |
2020 season: since April 27, 2019 2021 season: starting May 10, 2020 |
2020 season: since April 27, 2019 2021 season: since September 17, 2019 |
| National parks and wildlife reserves |
2020 season: since April 27, 2019 2021 season: starting May 10, 2020 |
2020 season: since September 17, 2019 |
2020 season: since September 18, 2018 2021 season: since September 17, 2019 |
In the interest of fairness and accessibility for everyone, no reservations may be made at service points at the establishments on the day reservations begin. Reservations by phone (1 800 665-6527) and by Internet.
During a stay in any lodging, the people making up a group may not be replaced.
| Occupation and Rates | Policy for Children* | |
|---|---|---|
| Cabins and rustic shelters | Rates are per night, per cabin, and respect the cabin’s maximum occupation capacity. | There is no charge for children under 18 who may surpass the maximum occupation capacity at the time of reservation, based on the following criteria:
|
| Fishing, small game hunting and vacation package in a cabin or rustic shelter | Rates are per night, per adult, and respect the occupation capacities at the time of reservation. | There is no charge for children under 18 who may surpass the maximum adults capacity at the time of reservation, based on the following criteria:
|
| Yurts | Rates are per night, per yurt, and respect the cabin’s maximum occupation capacity. | There is a charge for children under 18 who may surpass the maximum occupation capacity. |
*Certain conditions apply.
**You must provide all of the equipment necessary for the comfort of the children with you who surpass the occupation capacity: mattress, linens, life jackets, etc. No boats will be added (rental possible). According to certain rules, in some wildlife reserves, a greater number of children under 18 can be lodged free of charge. For more information, please contact our agents by calling 1 800 665-6527.
| Summer | Fall, Winter and Spring | |
|---|---|---|
| Cabins, rustic shelters and yurts |
Minimum of 2 consecutive nights during high season*. Possibility to reserve a 1-night stay for floating night or during regular season, unless the stay includes a Saturday. See the exceptions table 1 |
Minimum of 2 consecutive nights during high season. It is possible to reserve 1 night only during regular season, unless the stay includes a Saturday. Maximum of 14 consecutive nights. See the exceptions table 1 |
| Fishing package |
Minimum of 2 consecutive nights during high season*. Possibility to reserve a 1-night stay for floating night or during regular season, unless the stay includes a Saturday. See the exceptions table 1 |
-- |
| Small game hunting package | -- |
Minimum of 2 consecutive nights at all times. See the exceptions table 1 |
*High season may vary according to the product and the establishment. For cabin, rustic shelter and yurt, high season extends from July 5 to August 15, 2020, and from July 4 to August 14, 2021, and includes all weekends, March break, and the Christmas holidays.
**In fishing package, regular season may vary between establishments: starting on July 5 or 26, 2020 and on July 4 or 25, 2021. For more information: 1 800 665-6527.
| Establishment | Stay blocks |
|---|---|
|
Gîte du Mont-Albert |
It's possible to book 1 night, but certain stay blocks may apply depending on the season. |
|
Réserve faunique des Laurentides |
The cabins in the following sectors operate under a specific stay-block calendar during the small game hunting season (except in the Étape and Sept-Îles sectors). |
|
Station touristique Duchesnay |
The cabins in the following sectors operate under a specific stay-block calendar during the Christmas holidays. Minimum of 2 consecutive nights respecting the stay blocks below: At any time:
|
|
Parc national de la Gaspésie |
1-night stays authorized at the Petit-Saut cabins |
| Reservation by Internet | Reservation by telephone |
|---|---|
|
|
*One reservation per call during the reservation launch. After this period, there will be no limit to the number of reservations per call.
| More than 7 months before the stay begins | A deposit of 10% of the total cost of the reservation is due at booking. A second payment of 20% must be paid 7 months before the stay begins. The balance is payable 30 days before the stay begins. The payments are automatically charged to the credit card used for the reservation. |
|---|---|
| Between 7 months and 31 days before the stay begins | A deposit of 30% of the total cost of the reservation must be paid at the time of reservation. The balance is payable 30 days before the stay begins and it is automatically charged to the credit card used for the reservation. |
| 30 or fewer days before the stay begins | All reservations made 30 or fewer days before the stay begins must be paid in full. |
When the payment deadline is not respected or a payment is not honoured by a credit card company, the reservation will automatically be cancelled without further notice. Certain administration charges may apply.
Payments for online reservations must be made with Visa, Master Card or American Express credit cards. For information about payment for telephone reservations, please contact our agents at 1 800 665-6527.
If you reserve a stay at least 90 days in advance and the total is $500 or more, you're eligible for Sépaq's interest-free payment plan. Certain conditions apply. Contact our agents at 1 800 665-6527.
The person who made the reservation must request the modification or cancellation.
No modifications are possible if the reason for the modification is to take advantage of a lowered accommodations capacity while keeping the reservation for the same cabin, the same sector or the same stay dates.
Modifications for reservations are accepted under the following 3 conditions:
| More than 7 months before the stay begins | 30 or fewer days after the reservation is made: modification possible without any fees. More than 30 days after the reservation is made: modification possible under certain conditions:
|
|---|---|
| Between 7 months and 31 days before the stay begins | 7 or fewer days after the reservation is made: modification possible without any fees. More than 7 days after the reservation is made: modification possible under certain conditions:
|
| 30 or fewer days before the stay begins |
|
| More than 7 months before the stay begins | 30 or fewer days after the reservation is made: cancellation possible with a total refund of the amount already paid. More than 30 days after the reservation is made: cancellation possible with a service charge of the amount of paid deposit (10%). |
|---|---|
| Between 7 months and 31 days before the stay begins | 7 or fewer days after the reservation is made: cancellation possible with a total refund of the amount already paid. More than 7 days after the reservation is made: cancellation possible with a service charge of 30% of the total cost of the reservation (the deposit is not refundable). |
| 30 or fewer days before the stay begins | No cancellations are possible and no refunds will be granted, except for national park entry fees. |
With the exception of big game hunting trips reserved by random draw, day fishing, and salmon fishing in Réserve faunique de Port-Cartier-Sept-Îles, all reservations are transferable to another person free of charge and without notifying the Sales and Reservations Office. However, during a stay in any lodging, the people making up a group may not be replaced. A customer has only to present the confirmation of reservation upon arrival to show that the reservation has been transferred to him.
For modifications or cancellations, please contact our agents at 1 800 665-6527.
Please note that under certain conditions, your dog could be allowed in some establishments. However, no other domestic animals are allowed. Please consult our Domestic animals section for details.
National parks customers must pay the applicable daily entry fee or hold an Annual Québec National Parks Card.
For more information about the Annual Québec National Parks Card, visit our Web site or call our Sales and Reservation Office at 1 800 665-6527.
Tobacco and cannabis regulation acts, as well as Sépaq’s policies prohibit in particular all persons from smoking inside rooms, accomodation units (cabins, rustic shelters, yurt, ready-to-camp, etc.), public areas (meeting rooms, restaurant, bar, reception area, etc.). Out of respect for the air quality, a charge of $150 will be charged for all offenders who smoke in these areas.
Outdoor activities can involve certain risks, so always be sure to have the skills and abilities required for the activity you choose. Your abilities must not be impaired by alcohol, a drug or medication. It is very important to find out about the risks involved in the activity, to know and respect your own limits and to use appropriate equipment. We suggest that you visit our section Security.
It's strongly advised to visit the Régie du bâtiment website which produced a video concerning propane usage. To view the video, click here.
Customers must always leave any place they stay and any equipment they use clean and in good condition.
Customers will be billed for any damage to Sépaq equipment. Cabins, rustic shelters and yurts left untidy will be cleaned at the customer's expense.
If customers are dissatisfied with their accomodations upon arrival and request a refund within thirty minutes of registration, Sépaq will refund the total price of the accomodation rental.
For customers with reservations, Sépaq will do its best to offer them other accomodations, subject to availability.
Closures or prohibition of activities
In the interest of safety and prevention, Sépaq reserves the right to prohibit the practice of activities normally offered or traffic in an establishment or sector thereof, when it deems it necessary or if there are risks to the safety of persons. Only the cancelled activity can be refunded or compensated.
By virtue of the Access to Information Law, Sépaq personnel may not transmit any information about clientele (e.g. name, site number, etc.). However, a bulletin board located at the reception post will be available to customers who wish to leave messages.
Anyone who breaks these rules may be expelled immediately without a refund.