Reservation terms and conditions
Campsite
(Including canoe-camping, cycling-camping, fishing-camping, group camping and winter camping)
Summer and fall 2023, Summer and fall 2024
Note: These terms do not apply to seasonal campgrounds. Please refer to your lease.
Deposit and payment
Customers must pay the entire cost of their stay at the time of the reservation.
Payment plan
If you reserve a stay at least 90 days in advance and the total is $500 or more, you're eligible for Sépaq's interest-free payment plan. Certain conditions apply. Contact our agents at 1-800-665-6527.
Modification and cancellation
The person who made the reservation must request the modification or cancellation.
Modifications for reservations are accepted under the following 2 conditions:
- Accommodations in the same category
- Same season
For any modification or cancellation of a reservation, we invite you to contact our Customer Relations Centre at 1-800-665-6527. An agent will be pleased to follow up on your request, according to the applicable terms and conditions. If you booked online using your account, you can also change or cancel your reservation by logging into your online account.
Note that the terms and conditions are always applied to the original booking, even if it has been modified for another date.
|
Modification | Cancellation | |
|---|---|---|
| Up to 5 days before the beginning of the stay |
Downward modifications: $7 per reservation (plus taxes) Equal or upward modifications: no charge |
Full refund minus a cancellation fee: $7 per reservation (plus taxes) |
|
4 days or less before the beginning of the stay and the day of arrival On the day of arrival, modification and cancellation requests must be made before the start time of the stay: 3 p.m. |
Only one modification of the reservation is allowed. Changing a booking at equal value or at a lower price: 50% of the difference, minimum $14 per booking |
No refunds under any circumstances. |
Terms and conditions application rule
| For a stay beginning on: | Last day to change or cancel up to 5 days before the beginning of a stay | Application of terms and conditions pertaining to 4 or fewer days before the beginning of a stay, as of... |
|---|---|---|
| Sunday | Tuesday | Wednesday |
| Monday | Wednesday | Thursday |
| Tuesday | Thursday | Friday |
| Wednesday | Friday | Saturday |
| Thursday | Saturday | Sunday |
| Friday | Sunday | Monday |
| Saturday | Monday | Tuesday |
Occupation and rates
During a stay, the people making up a group may not be replaced.
| Occupation and rates terms and conditions | Policy for children (18 and under) | |
|---|---|---|
| Campsites and winter campsites | Rates are per night, per campsite, and respect the maximum occupation capacity of 6 people. | Children are not allowed in addition to the total occupation capacity. |
| Camping platforms in the national parks (Frontenac, Gaspésie, Mont-Mégantic, Mont-Orford and Fjord-du-Saguenay) |
Rates are per night, per platform, and respect the maximum occupation capacity of 4 people. |
Children are not allowed in addition to the total occupation capacity. |
| Canoe-camping sites (river and destination) | ||
| Group campsites |
Rates are per night, per campsite, and respect the maximum occupation capacities. A group camping site is priced for a minimum of 15 people. |
Children are not allowed in addition to the total occupation capacity. |
A minimum number of nights may be required depending on the establishment and the season. A maximum of 14 consecutive nights is allowed.