Camping and canoe-camping

Reservation Terms and Conditions and Rules and Regulations

Summer and Fall 2022, Winter 2022-2023, Summer and Fall 2023

RESERVATION TERMS AND CONDITIONS

Note: These terms do not apply to seasonal campgrounds. Please refer to your lease.

Reservation Period

SeasonBeginning of reservations
2022 (wildlife reserves) May 15, 2021
2022 (national parks and tourist establishments) November 13 and 14, 2021
2023 (wildlife reserves) May 10, 2022
2023 (national parks and tourist establishments) November 2022

In the interest of fairness and accessibility for everyone, no reservations may be made at service points at the establishments on the day reservations begin.

Terms of Payment

Customers must pay the entire cost of their stay at the time of the reservation.

Payment plan

If you reserve a stay at least 90 days in advance and the total is $500 or more, you're eligible for Sépaq's interest-free payment plan. Certain conditions apply. Contact our agents at 1 800 665-6527.

Modifying or cancelling a Reservation

For any modification or a cancellation of a reservation, please contact Sépaq's Customer Relations Centre by phone at 1 800 665-6527. An agent will be happy to help you, according to applicable terms.

If you booked online using your account, you can also change or cancel your reservation by logging into your online account.

Modification
Modifications are accepted for the current season.
Cancellation
Up to 5 days before the beginning of the stay
  • Downward modifications: $7 per reservation (plus taxes)
  • Equal or upward modifications: no charge
  • Full refund minus a cancellation fee: $7 per reservation (plus taxes)

4 days or less before the beginning of the stay and the day of arrival

On the day of arrival, modification and cancellation requests must be made before the start time of the stay: 3 p.m.

  • Only one modification of the reservation is allowed.
  • Changing a booking at equal value or at a lower price: 50% of the difference, minimum $14 per booking
  • No refunds under any circumstances.

Terms and conditions application rule

For a stay beginning on:Last day to change or cancel up to 5 days before the beginning of a stayApplication of terms and conditions pertaining to 4 or fewer days before the beginning of a stay, as of...
Sunday Tuesday Wednesday
Monday Wednesday Thursday
Tuesday Thursday Friday
Wednesday Friday Saturday
Thursday Saturday Sunday
Friday Sunday Monday
Saturday Monday Tuesday

Number of Nights per Campsite

Sunday to ThursdayFriday and Saturday
  • Minimum 1 night
  • Maximum 14 consecutive nights**
  • Minimum 2 nights*
  • Maximum 14 consecutive nights**

Exceptions (you can reserve an overnight stay any time)

  • Parc national du Mont-Mégantic (Observatoire sector)
  • Canoe camping
  • Winter campsites

*Reservations for one night only are accepted starting at 9 a.m., 72 hours before your arrival at the site.

**Except for seasonal campsites in certain wildlife reserves and tourist establishments.

Number of People per Campsite

Campsites
A campsite can accommodate a maximum of 6 people.

Plateforms camping in the national parks (Frontenac, Gaspésie, Mont-Mégantic, Mont-Orford and Fjord-du-Saguenay)
A platform can accommodate a maximum of 4 people.

Canoe camping sites (river and destination)
A canoe camping site can accommodate a maximum of 2 adults and 2 children (under 18).

Group campsites
A group campsite can accommodate a minimum of 15 people. Variable maximum capacity depending on the establishment.

Winter campsites
A winter campsite can accommodate a maximum of 6 people.

Number of Campsites per Reservation

Number of Equipment per Campsite

Campsites
Two tents or one tent and a registered recreational vehicle are authorized if space allows, and a floorless cooking tent.

Plateforms camping in the national parks (Frontenac, Gaspésie, Mont-Mégantic, Mont-Orford and Fjord-du-Saguenay)
One tent only is authorized on the platform.

Canoe camping sites (river and destination)
One tent only is authorized on the campsite.

Winter campsites
One tent only is authorized on the campsite.

Number of vehicles per Campsite

CampsitesGroup Campsites
  • You may only park one vehicle on a campsite, where authorized, free of charge.
  • Extra vehicles must be parked in designated areas (fees may apply).
  • No vehicles are allowed on group campsites. All vehicles must be parked in designated areas at no extra charge.
  • Exception: For Parc National des Hautes-Gorges-de-la-Rivière-Malbaie, only one vehicule may be parked on group campsite.

Regulation

Entry Fees in the National Parks

National parks customers must pay the applicable daily entry fee or hold an Annual Québec National Parks Card.

For more information about the Annual Québec National Parks Card, visit our Web site or call our Customer Relations Centre at 1 800 665-6527.

Arrival, Extensions and Departure

Arrival : 3 p.m. to 10 p.m.

The camp must be installed before 10 p.m. Access to campsites may be restricted at this time. Sépaq does not guarantee the availability of a campsite before 3 p.m.

Departure : 2 p.m.

The campsite must be vacated by 2 p.m.

Starting at 2 p.m. each day, campsites will be re-rented by the night if customers who have not arrived within 24 hours of the expected dates do not notify the Customer Relations Centre.

Reserving a campsite does not give you priority for prolonging your stay beyond the number of nights you have paid for.

Noise and curfews

Because people visit our destinations to relax or enjoy nature, you must preserve a sonic environment that is acceptable for everyone. Respect the curfews and keep noise to a minimum at all times.

Pets

Please note that under certain conditions, your dog could be allowed in some establishments. However, no other domestic animals are allowed. Please consult our Domestic animals section for details.

Smoke-Free Environment

Tobacco and cannabis regulation acts, as well as Sépaq’s policies prohibit in particular all persons from smoking inside rooms, accomodation units (cabins, rustic shelters, yurt, ready-to-camp, etc.), public areas (meeting rooms, restaurant, bar, reception area, etc.). Out of respect for the air quality, a charge of $200 will be charged for all offenders who smoke in these areas.

Your Safety; your responsibility

Outdoor activities can involve certain risks, so always be sure to have the skills and abilities required for the activity you choose. Your abilities must not be impaired by alcohol, a drug or medication. It is very important to find out about the risks involved in the activity, to know and respect your own limits and to use appropriate equipment. We suggest that you visit our section Security.

Sépaq Satisfaction Guaranteed Program

Customers without Reservations

If customers are dissatisfied with their accomodations upon arrival and request a refund within thirty minutes of registration, Sépaq will refund the total price of the accomodation rental.

Customers with Reservations

For customers with reservations, Sépaq will do its best to offer them other accomodations, subject to availability.

Closures or prohibition of activities

In the interest of safety and prevention, Sépaq reserves the right to prohibit the practice of activities normally offered or traffic in an establishment or sector thereof, when it deems it necessary or if there are risks to the safety of persons. Only the cancelled activity can be refunded or compensated.

Access to information law

By virtue of the Access to Information Law, Sépaq personnel may not transmit any information about clientele (e.g. name, site number, etc.).

Important Message

Anyone who breaks these rules may be expelled immediately without a refund.