COVID-19: green light to gradually broaden our offer. Details
The current call volume is causing long waiting times. We suggest consulting the Frequently Asked Questions and booking online.
Reservation Terms and Conditions and Regulations
Summer 2020 and Winter 2020-2021
| Season | Reservations starting on |
|---|---|
| Summer 2020 Winter 2020-2021 |
July 3, 2019 |
Maximum room capacity is 2 people.
| Season | Departure and Arrival Days |
|---|---|
| Summer Season | Does matter, one night minimum everyday |
| Winter Season 2019-2020 |
Monday, Wednesday and Friday, except during Holidays:
|
| Winter Season 2020-2021 |
Monday and Friday, except during Holidays:
|
| More than 7 months before the stay begins | A deposit of 10% of the total cost of the reservation is due at booking. A second payment of 20% must be paid 7 months before the stay begins. The balance is payable 30 days before the stay begins. The payments are automatically charged to the credit card used for the reservation. |
|---|---|
| Between 7 months and 31 days before the stay begins | A deposit of 30% of the total cost of the reservation must be paid at the time of reservation. The balance is payable 30 days before the stay begins and it is automatically charged to the credit card used for the reservation. |
| 30 or fewer days before the stay begins | All reservations made 30 or fewer days before the stay begins must be paid in full. |
When the payment deadline is not respected or a payment is not honoured by a credit card company, the reservation will automatically be cancelled without further notice. Certain administration charges may apply.
Please note that our prices may be subject to change without notice and there will be no refunds for such notice.
If you reserve a stay at least 90 days in advance and the total is $500 or more, you’re eligible for Sépaq’s interest-free payment plan. Certain conditions apply. Contact our agents at 1 800 665-3091.
For any reservation modifications, we invite you to contact the Sépaq Sales and Reservations Office at 1 800 665-3091. An agent will be happy to help you with your request in accordance with the applicable terms and conditions.
| More than 7 months before the stay begins | 30 or fewer days after the reservation is made: modification possible without any fees. More than 30 days after the reservation is made: modification possible under certain conditions.
|
|---|---|
| Between 7 months and 31 days before the stay begins | 7 or fewer days after the reservation is made: modification possible without any fees. More than 7 days after the reservation is made: modification possible under certain conditions.
|
| 30 or fewer days before the stay begins | For reservations worth more than the original reservation, no service charges will apply. Modifications are accepted for the same season and the same package. For reservations of an equal or lesser value, no modifications are possible and no refung will be granted. |
The modification must be made in the same name and for the same season.
For all reservation cancellations, we invite you to contact the Sépaq Sales and Reservations Office at 1 800 665-3091. An agent will be happy to help you with your request in accordance with the applicable terms and conditions.
| More than 7 months before the stay begins | 30 or fewer days after the reservation is made: cancellation possible
with a total refund of the amount already paid. More than 30 days after the reservation is made: cancellation possible with a service charge of the amount of paid deposit (10%). |
|---|---|
| Between 7 months and 31 days before the stay begins | 7 or fewer days after the reservation is made: cancellation possible
with a total refund of the amount already paid. More than 7 days after the reservation is made: cancellation possible with a service charge of 30% of the total cost of the reservation. |
| 30 or fewer days before the stay begins | No cancellations are possible and no refunds will be granted. |
Please note that the modification and cancellation policies are always those of the original reservation.
Tobacco and cannabis regulation acts, as well as Sépaq’s policies prohibit in particular all persons from smoking inside rooms, accomodation units (cabins, rustic shelters, yurt, ready-to-camp, etc.), public areas (meeting rooms, restaurant, bar, reception area, etc.). Out of respect for the air quality, a charge of $150 will be charged for all offenders who smoke in these areas.
Outdoor activities can involve certain risks, so always be sure to have the skills and abilities required for the activity you choose. Your abilities must not be impaired by alcohol, a drug or medication. It is very important to find out about the risks involved in the activity, to know and respect your own limits and to use appropriate equipment. We suggest that you visit our section Security.
Please note that under certain conditions, your dog could be allowed in some establishments. However, no other domestic animals are allowed. Please consult our Domestic animals section for details.
Any damages to Sépaq equipment will be repaired or cleaned at the customer’s expense.
Closures or prohibition of activities
In the interest of safety and prevention, Sépaq reserves the right to prohibit the practice of activities normally offered or traffic in an establishment or sector thereof, when it deems it necessary or if there are risks to the safety of persons. Only the cancelled activity can be refunded or compensated.
By virtue of the Access to Information Law, Sépaq personnel may not transmit any information about clientele (e.g. name, site number, etc.). However, a bulletin board located at the reception post will be available to customers who wish to leave messages.
Anyone who breaks these rules may be expelled immediately without a refund.