Auberge de montagne des Chic-Chocs

Reservation Terms and Conditions and Regulations

Summer 2019, Winter 2019-2020, Summer 2020 and Winter 2020-2021

Reservation Terms and Conditions

Reservation periods

SeasonReservations starting on
Summer 2019
Winter 2019-2020
June 26, 2018
Summer 2020
Winter 2020-2021
July 3, 2019

Room Capacity

Maximum room capacity is 2 people.

Number of Nights per Reservation

SeasonDeparture and Arrival Days
Summer Season Does matter, one night minimum everyday
Winter Season 2019-2020

Monday, Wednesday and Friday, except during Holidays:

  • December 27, 28 and 29
  • December 30 and 31, January 1 and 2
  • January 3, 4 and 5

Payment and Current Rates

Payment Terms and Conditions

More than 7 months before the stay begins A deposit of 10% of the total cost of the reservation is due at booking. A second payment of 20% must be paid 7 months before the stay begins. The balance is payable 30 days before the stay begins. The payments are automatically charged to the credit card used for the reservation.
Between 7 months and 31 days before the stay begins A deposit of 30% of the total cost of the reservation must be paid at the time of reservation. The balance is payable 30 days before the stay begins and it is automatically charged to the credit card used for the reservation.
30 or fewer days before the stay begins All reservations made 30 or fewer days before the stay begins must be paid in full.

When the payment deadline is not respected or a payment is not honoured by a credit card company, the reservation will automatically be cancelled without further notice. Certain administration charges may apply.

Please note that our prices may be subject to change without notice and there will be no refunds for such notice.

Payment Plan

If you reserve a stay at least 90 days in advance and the total is $500 or more, you’re eligible for Sépaq’s interest-free payment plan. Certain conditions apply. Contact our agents at 1 800 665-3091.

Modifying a reservation

For any reservation modifications, we invite you to contact the Sépaq Sales and Reservations Office at 1 800 665-3091. An agent will be happy to help you with your request in accordance with the applicable terms and conditions.

More than 7 months before the stay begins 30 or fewer days after the reservation is made: modification possible without any fees.

More than 30 days after the reservation is made: modification possible under certain conditions.
  • For reservations worth more than the original reservation, no service charges will apply
  • For reservations of an equal or lesser value, the first modification is free. A modification fee will be charged for the second and subsequent modification(s).
Please note that if a first modification was made, the cancellation fee will be equivalent to the deposit made at the initial booking.

Between 7 months and 31 days before the stay begins 7 or fewer days after the reservation is made: modification possible without any fees.

More than 7 days after the reservation is made: modification possible under certain conditions.
  • For reservations worth more than the original reservation, no service charges will apply.
  • For reservations of an equal or lesser value, the first modification is free. A modification fee will be charged for the second and subsequent modification(s).
Please note that if a first modification was made, the cancellation fee will be equivalent to the deposit made at the initial booking.

30 or fewer days before the stay begins For reservations worth more than the original reservation, no service charges will apply. Modifications are accepted for the same season and the same package.

For reservations of an equal or lesser value, no modifications are possible and no refung will be granted.

The modification must be made in the same name and for the same season.

Cancelling a reservation

For all reservation cancellations, we invite you to contact the Sépaq Sales and Reservations Office at 1 800 665-3091. An agent will be happy to help you with your request in accordance with the applicable terms and conditions.

More than 7 months before the stay begins 30 or fewer days after the reservation is made: cancellation possible with a total refund of the amount already paid.

More than 30 days after the reservation is made: cancellation possible with a service charge of the amount of paid deposit (10%).
Between 7 months and 31 days before the stay begins 7 or fewer days after the reservation is made: cancellation possible with a total refund of the amount already paid.

More than 7 days after the reservation is made: cancellation possible with a service charge of 30% of the total cost of the reservation.
30 or fewer days before the stay begins No cancellations are possible and no refunds will be granted.

Please note that the modification and cancellation policies are always those of the original reservation.

Useful Information

Smoke-Free Environment

Tobacco and cannabis regulation acts, as well as Sépaq’s policies prohibit in particular all persons from smoking inside rooms, accomodation units (cabins, rustic shelters, yurt, ready-to-camp, etc.), public areas (meeting rooms, restaurant, bar, reception area, etc.). Out of respect for the air quality, a charge of $150 will be charged for all offenders who smoke in these areas.

Your Safety; your responsibility

Outdoor activities can involve certain risks, so always be sure to have the skills and abilities required for the activity you choose. Your abilities must not be impaired by alcohol, a drug or medication. It is very important to find out about the risks involved in the activity, to know and respect your own limits and to use appropriate equipment. We suggest that you visit our section Security.

Pets

Please note that under certain conditions, your dog could be allowed in some establishments. However, no other domestic animals are allowed. Please consult our Domestic animals section for details.

Equipment provided by Sépaq

Any damages to Sépaq equipment will be repaired or cleaned at the customer’s expense.

Closures or prohibition of activities

In the interest of safety and prevention, Sépaq reserves the right to prohibit the practice of activities normally offered or traffic in an establishment or sector thereof, when it deems it necessary or if there are risks to the safety of persons. Only the cancelled activity can be refunded or compensated.

Access to information law

By virtue of the Access to Information Law, Sépaq personnel may not transmit any information about clientele (e.g. name, site number, etc.). However, a bulletin board located at the reception post will be available to customers who wish to leave messages.

Important Message

Anyone who breaks these rules may be expelled immediately without a refund.