Guided Activities, Via Ferrata, Cruises, Boating Activities and Equipment Rental
Reservation Terms and Conditions and Regulations
Summer and fall 2019
Reservation Terms and Conditions
Reservation Period
| Season | Beginning of reservation |
|---|---|
| 2019 - Via ferrata and zipline | February 13, 2019 |
| 2019 - Cruise (Hautes-Gorges-de-la-Rivière-Malbaie) | December 18, 2018 |
| 2019 - Cruise (Fjord-du-Saguenay) | May 2019 |
| 2019 - Arbraska Duchesnay | May 18, 2019 |
| 2019 - Other products | April 9, 2019 |
Terms of Payment
Customers must pay the entire cost of their reservation and applicable fees at the moment of the reservation.
Modifying or cancelling a Reservation
For any modification or a cancellation of a reservation, please contact Sépaq’s Sales and Reservations Office by phone at 1 800 665-6527. An agent will be happy to help you, according to applicable terms.
Terms and conditions application rule
| Modification Modifications are accepted for the current season. | Cancellation | |
|---|---|---|
| Up to 5 days before the beginning of the activity |
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| 4 days or less before the beginning of the activity |
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| Activity on: | Last day to modify or cancel (5 days or more) | Application of 4 days or less from: |
| Sunday | Tuesday | Wednesday |
| Monday | Wednesday | Thursday |
| Tuesday | Thursday | Friday |
| Wednesday | Friday | Saturday |
| Thursday | Saturday | Sunday |
| Friday | Sunday | Monday |
| Saturday | Monday | Tuesday |
Entry Fees in the National Parks
National parks customers must pay the applicable daily entry fee or hold an Annual Québec National Parks Card.
For more information about the Annual Québec National Parks Card, visit our Web site or call our Sales and Reservation Office at 1 800 665-6527.
Your Safety; your responsibility
Outdoor activities can involve certain risks, so always be sure to have the skills and abilities required for the activity you choose. Your abilities must not be impaired by alcohol, a drug or medication. It is very important to find out about the risks involved in the activity, to know and respect your own limits and to use appropriate equipment. We suggest that you visit our section Security.
Pets
Please note that under certain conditions, your dog could be allowed in some establishments. However, no other domestic animals are allowed. Please consult our Domestic animals section for details.
Equipment provided by Sépaq
Any damages to Sépaq equipment will be repaired or cleaned at the customer’s expense.
Closures or prohibition of activities
In the interest of safety and prevention, Sépaq reserves the right to prohibit the practice of activities normally offered or traffic in an establishment or sector thereof, when it deems it necessary or if there are risks to the safety of persons. Only the cancelled activity can be refunded or compensated.
Access to information law
By virtue of the Access to Information Law, Sépaq personnel may not transmit any information about clientele (e.g. name, site number, etc.). However, a bulletin board located at the reception post will be available to customers who wish to leave messages.
Important Message
Anyone who breaks these rules may be expelled immediately without a refund.