Guided Activities, Via Ferrata, Cruises, Boating Activities and Equipment Rental

Reservation Terms and Conditions and Regulations

Summer and fall 2019

Reservation Terms and Conditions

Reservation Period

SeasonBeginning of reservation
2019 - Via ferrata and zipline February 13, 2019
2019 - Cruise (Hautes-Gorges-de-la-Rivière-Malbaie) December 18, 2018
2019 - Cruise (Fjord-du-Saguenay) May 2019
2019 - Arbraska Duchesnay May 18, 2019
2019 - Other products April 9, 2019

Terms of Payment

Customers must pay the entire cost of their reservation and applicable fees at the moment of the reservation.

Modifying or cancelling a Reservation

For any modification or a cancellation of a reservation, please contact Sépaq’s Sales and Reservations Office by phone at 1 800 665-6527. An agent will be happy to help you, according to applicable terms.

Terms and conditions application rule

Modification
Modifications are accepted for the current season.
Cancellation
Up to 5 days before the beginning of the activity
  • Downward modifications: $7 per reservation
  • Equal or upward modifications: no charge
  • Full refund minus a cancellation fee: $7 per reservation
4 days or less before the beginning of the activity
  • Only one modification of the reservation is allowed.
  • Changing a booking at equal value or at a lower price: 50% of the difference, minimum $14 per booking
  • No refunds under any circumstances.
Activity on:Last day to modify or cancel (5 days or more)Application of 4 days or less from:
Sunday Tuesday Wednesday
Monday Wednesday Thursday
Tuesday Thursday Friday
Wednesday Friday Saturday
Thursday Saturday Sunday
Friday Sunday Monday
Saturday Monday Tuesday

Entry Fees in the National Parks

National parks customers must pay the applicable daily entry fee or hold an Annual Québec National Parks Card.

For more information about the Annual Québec National Parks Card, visit our Web site or call our Sales and Reservation Office at 1 800 665-6527.

Your Safety; your responsibility

Outdoor activities can involve certain risks, so always be sure to have the skills and abilities required for the activity you choose. Your abilities must not be impaired by alcohol, a drug or medication. It is very important to find out about the risks involved in the activity, to know and respect your own limits and to use appropriate equipment. We suggest that you visit our section Security.

Pets

Please note that under certain conditions, your dog could be allowed in some establishments. However, no other domestic animals are allowed. Please consult our Domestic animals section for details.

Equipment provided by Sépaq

Any damages to Sépaq equipment will be repaired or cleaned at the customer’s expense.

Closures or prohibition of activities

In the interest of safety and prevention, Sépaq reserves the right to prohibit the practice of activities normally offered or traffic in an establishment or sector thereof, when it deems it necessary or if there are risks to the safety of persons. Only the cancelled activity can be refunded or compensated.

Access to information law

By virtue of the Access to Information Law, Sépaq personnel may not transmit any information about clientele (e.g. name, site number, etc.). However, a bulletin board located at the reception post will be available to customers who wish to leave messages.

Important Message

Anyone who breaks these rules may be expelled immediately without a refund.