Contact

To reach us, you can contact our Customer Relations Centre by telephone. You can also consult the contact information for our various locations.

The Customer Relations Centre may experience a high volume of calls on Saturday, April 20, 2024, due to the opening of bookings for fishing and cabin stays in the summer of 2025. If you have a query about any other product, we suggest that you contact us by filling in our information request form. Thank you for your understanding.

Contact us

You wish to obtain information on our products and services or details about a booking? You’d like to make a comment or to lodge a complaint? Please fill out the appropriate form among the following choices:

Request for information and modification Comments / Complaints

Customer Relations Centre - Sépaq (Head office)

Business hours

(Subject to change without notice.)

October 9, 2023 to May 10, 2024
Monday to Friday, from 9 a.m. to 5 p.m.
Saturday and Sunday, from 8 a.m. to 1 p.m.
Closed on April 1, 2024

May 11 to June 2, 2024
Monday to Friday, from 9 a.m. to 5 p.m.
Saturday and Sunday, from 8 a.m. to 4 p.m.

June 3 to August 18, 2024
Monday to Friday, from 8 a.m. to 6 p.m.
Saturday and Sunday, from 8 a.m. to 4 p.m.

August 19 to October 13, 2024
Monday to Friday, from 9 a.m. to 5 p.m.
Saturday and Sunday, from 8 a.m. to 4 p.m.

Starting October 14, 2024
Monday to Friday, from 9 a.m. to 5 p.m.
Saturday and Sunday, from 8 a.m. to 1 p.m.
Closed on October 14, December 24, 25 and 26, 2024, as well as on January 1, 2025

Phone

1-800-665-6527 (toll-free number, Canada and the United States only)
418-704-8217 (if you wish to contact one of our customer service advisors with your cell phone)
00 800 4008 0011 (toll-free number, international)

If you are an international visitor and you are calling us from Canada or the United States, please use the following telephone number to contact us: 418-704-8217.

Head Office

Place de la Cité, Cominar Tower
2640 Boulevard Laurier, Suite 1300
Québec  (Québec)  G1V 5C2

For all bookings, modifications, or cancellations, please call our Customer Relations Centre at 1‑800‑665‑6527.

Telephone (head office reception): 418-686-4875
Fax: 418-643-8177

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