Contact - Sépaq

COVID-19 : Preventive measures according to the alert levels, visitor's guide, and limited activities and services

You have questions? Please read our customers’ most frequently asked questions.


For all booking requests, please use our online booking platform. If you wish to modify or cancel a booking, save time by using our online tools via My Account or write to us at, taking care to use the email address associated with your booking.


Business Hours

(Subject to change without notice)

Until May 2, 2021
Monday to Friday, from 9 a.m. to 5 p.m.
Saturday and Sunday, from 8 a.m. to 1 p.m.

May 3 to September 5, 2021
Monday to Friday, from 8 a.m. to 6 p.m.
Saturday and Sunday, from 8 a.m. to 4 p.m.

September 6 to October 16, 2021
Monday to Friday, from 9 a.m. to 5 p.m.
Saturday and Sunday, from 8 a.m. to 4 p.m.

October 17, 2021, to March 31, 2022
Monday to Friday, from 9 a.m. to 5 p.m.
Saturday and Sunday, from 8 a.m. to 1 p.m.
Closed on December 25, 2021, and January 1, 2022


1-800-665-6527 (toll-free number, Canada and the United States only)
418-704-8217 (if you wish to contact one of our customer service advisors with your cell phone)
00 800 4008 0011 (toll-free number, international)

If you are an international visitor and you are calling us from Canada or the United States, please use the following telephone number to contact us: 418-704-8217.




Customer Relations Centre

Place de la Cité, Cominar Tower
2640 Boulevard Laurier
Suite 1300, 13th floor
Québec (Québec) G1V 5C2

Business Hours

Monday to Friday, from 9 a.m. to 5 p.m.
Saturday and Sunday: closed

In response to the Quebec government's recommendations related to the context of COVID-19 (coronavirus), Sépaq's Customer Relations Centre reception service is closed until further notice.

For all booking requests, modifications or cancellations, please contact us by telephone at 1-800-665-6527.


Place de la Cité, Cominar Tower
2640 Boulevard Laurier, Suite 1300
Québec  (Québec)  G1V 5C2

For all bookings, modifications, or cancellations, please call our Customer Relations Centre at 1‑800‑665‑6527.

Telephone (head office reception): 418-686-4875
Fax: 418-643-8177


National Parks

Parc national d'Aiguebelle Parc national d'Anticosti Parc national du Bic Parc national du Fjord-du-Saguenay Parc national de Frontenac Parc national de la Gaspésie Parc national des Grands-Jardins Parc national des Hautes-Gorges-de-la-Rivière-Malbaie Parc national de l'Île-Bonaventure-et-du-Rocher-Percé Parc national des Îles-de-Boucherville Parc national de la Jacques-Cartier Parc national Kuururjuaq Parc national du Lac-Témiscouata Parc national de Miguasha Parc national du Mont-Mégantic Parc national du Mont-Orford Parc national du Mont-Saint-Bruno Parc national du Mont-Tremblant Parc national des Monts-Valin Parc national d'Oka Parc national d'Opémican Parc national des Pingualuit Parc national de Plaisance Parc national de la Pointe-Taillon Parc national Tursujuq Parc national de la Yamaska Parc marin du Saguenay-Saint-Laurent

Wildlife Reserves

Réserve faunique Ashuapmushuan Réserve faunique des Chic-Chocs Réserve faunique des Laurentides Réserve faunique La Vérendrye Réserve faunique Mastigouche Réserve faunique de Matane Réserve faunique de Papineau-Labelle Réserve faunique de Port-Cartier–Sept-Îles Réserve faunique de Port-Daniel Réserve faunique de Portneuf Réserve faunique de Rimouski Réserve faunique Rouge-Matawin Réserve faunique du Saint-Maurice

Tourist Establishments

Aquarium du Québec Auberge de montagne des Chic-Chocs Camping des Voltigeurs Centre touristique du Lac-Kénogami Centre touristique du Lac-Simon Gîte du Mont-Albert Parc de la Chute-Montmorency Station touristique Duchesnay

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