COVID-19: Preventive measures, visitor's guide, and limited activities and services

You have questions? Please read our customers’ most frequently asked questions.


To reach us, you can contact our Customer Relations Centre by telephone or by visiting our reception desk. You can also consult the contact information for our various locations.

For all booking requests, please use our online booking platform. If you wish to modify or cancel a booking, save time by using our online tools via My Account.

Contact us

You wish to obtain information on our products and services or details about a booking? You’d like to make a comment or to lodge a complaint? Please fill out the appropriate form among the following choices:

Request for information Comments / Complaints

Customer Relations Centre - Sépaq (Head office)

Business hours

(Subject to change without notice.)

September 6 to October 16, 2021
Monday to Friday, from 9 a.m. to 5 p.m.
Saturday and Sunday, from 8 a.m. to 4 p.m.

October 17, 2021, to March 31, 2022
Monday to Friday, from 9 a.m. to 5 p.m.
Saturday and Sunday, from 8 a.m. to 1 p.m.
Closed on December 25, 2021, and January 1, 2022


1-800-665-6527 (toll-free number, Canada and the United States only)
418-704-8217 (if you wish to contact one of our customer service advisors with your cell phone)
00 800 4008 0011 (toll-free number, international)

If you are an international visitor and you are calling us from Canada or the United States, please use the following telephone number to contact us: 418-704-8217.



Reception Service - Quebec City

Customer Relations Centre

Place de la Cité, Cominar Tower
2640 Boulevard Laurier
Suite 1300, 13th floor
Québec (Québec) G1V 5C2

Business Hours

Monday to Friday, from 9 a.m. to 5 p.m.
Saturday and Sunday: closed

In response to the Quebec government's recommendations related to the context of COVID-19, Sépaq's Customer Relations Centre reception service is closed until further notice.

For all booking requests, modifications or cancellations, please contact us by telephone at 1-800-665-6527.

Head Office

Place de la Cité, Cominar Tower
2640 Boulevard Laurier, Suite 1300
Québec  (Québec)  G1V 5C2

For all bookings, modifications, or cancellations, please call our Customer Relations Centre at 1‑800‑665‑6527.

Telephone (head office reception): 418-686-4875
Fax: 418-643-8177

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