Terms Of Use

Welcome to the Société des établissements de plein air du Québec (hereinafter referred to as "Sépaq") Website. By accessing Sépaq's Website (hereinafter referred to as the "Site") and by browsing this Site, you agree to be bound by the Terms of Use as provided hereunder, as well as by the Confidentiality Policy, information regarding Transaction Security and Legal Notices (hereinafter collectively referred to as the "Terms") and agree to comply with them. You acknowledge that you have read and understand these Terms.

Sépaq reserves the right to modify these Terms at any time, effective immediately upon posting on the Site. Please check the Site periodically.

In the event that you disagree with the Terms, you may not use the Site. In addition, you may express your disagreement regarding the Terms by contacting the Site Manager and by clicking here.

For the purposes of these Terms, the word "Visitor" means any individual who is browsing through the Site as well as any individual who authorizes the use of his computer equipment to do so.

The Terms constitute the entire agreement between a Visitor and Sépaq regarding the use of the Site and its contents. The Terms replace all previous agreements between a Visitor and Sépaq with regard to the subject matter hereof.

In the event of discrepancy between both linguistic versions of the Site and Terms, the French version takes precedence. The masculine gender has been chosen for easy reading purposes and includes the feminine gender.

The Site is governed by the laws of the province of Quebec and is subject to such laws. Any dispute, difference or other claims resulting from the use of, or arising from the connection with this Site, must be submitted and subjected to the jurisdiction of the courts of the province of Quebec. Consequently, the courts of the province of Quebec have the exclusive jurisdiction in matters relating to any prosecution, action or proceedings resulting from the use of this Site or arising in connection with this Site or related to the Terms.

1. Use of the Site

You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than to view information regarding Sépaq's products and services, or to purchase products and services for personal purposes. You also agree not to deep-link to the site for any purpose unless you have been authorized to do so by Sépaq. The contents and software used on the Site are the sole property of Sépaq and are protected by Canadian and international copyright and trademark laws. For additional information regarding this matter, please view the Legal Notices by clicking here.

2. Obligations of the Visitor to the Site

The Visitor undertakes not to:

use the Site in a manner that could compromise, deactivate or overload it;
interfere with the security of the Site or any system, server or network connected to the Site or to affiliated or connected sites;
download, display or otherwise transmit a virus or any other harmful, troublesome or corrupting file or computer program to the Site;
use any robot device, hacker, or other automatic device or manual process to manipulate or copy Web pages of the Site's contents;
send email messages, junk mail or other type of spam messages through the Site;
intentionally or unintentionally violate any current national or international law or regulation;
collect and store personal information relating to other Site users; and
sell, resell or operate on any commercial basis any portion of the Site, any use of the Site or any access privileges associate with the Site.

3. Exclusion of warranty and limitation of liability

épaq has designed this Site for general information purposes. Although Sépaq has carefully compiled the information onto the Site with the utmost care and diligence in terms of reliability at the time of its presentation, it is possible that some of this information may contain errors or may be inaccurate. It is also possible that, from time to time, the published information may become outdated.

Sépaq reserves the right, at its sole discretion, to correct any error or omission or to update any information found on the Site, including the prices of its products and services offered and their availability, without prior notice.

In addition, the Site meets certain computer, technical, graphic and typographic standards. Sépaq cannot guarantee that the Site will operate without any interruption or without any errors, or that there will not be any delay, omission or loss of transmitted information, that no virus or other contaminating component will not be transmitted or that no damage will be done to the Visitor's computer system.

Under no circumstances shall Sépaq, its employees, administrators and representatives be held liable for any direct or indirect, incidental, exemplary or other damages whatsoever (including without limiting the generality of the foregoing, the loss of information, programs or other data on the Visitor's data processing system or any other loss of intangible assets) resulting from the use or the inability to use the Site, its contents or materials available from this Site, or information or functions of this Site or of any other connected site, or related thereto, or arising from the conduct of a third party when using the Site or resulting from unauthorized access to the Site, whether or not Sépaq has been notified of the possibility of such damages.

Without excluding any of the foregoing provisions, you may report any inaccuracies found on the Site and its contents or the misconduct of any user to the Site Manage by email or by clicking here.

4. Hyperlinks

The Site contains hyperlinks that enable the user to connect to sites which are operated by third parties (hereinafter referred to as "Hyperlinks").

The existence of any hyperlink does not signify in any way that Sépaq is supportive of the site involved, its contents or of other sites connected to the said site and Sépaq may not be held liable for their contents or for any damage resulting from Hyperlinks. Sépaq cannot guarantee that those sites are free from viruses or other harmful components which may have an impact on your computer systems. Sépaq cannot make any expressed or implicit warranty to the Visitor regarding the products or services provided by third parties even though such information, products or services are referred to, included on, or are accessible through the Site or linked to it.

Sépaq may at all times, add, delete or modify any Hyperlink appearing on the Site.

Anyone who wishes to create a Hyperlink on the Site must obtain a written consent from Sépaq and agree to comply with the Terms set forth by Sépaq. Techniques such as framing or mirror sites or other similar methods are also prohibited without prior consent from Sépaq.

The existence of unauthorized Hyperlinks by no means constitutes consent of or waiver to Sépaq's rights and recourses and Sépaq will not be liable for such Hyperlinks.

5. Confidentiality Policy

Sépaq is committed to respecting your privacy. This policy has been formulated to inform you of Sépaq's commitment to do so and to protect your personal information as well.

By choosing to use Sépaq's website (hereinafter, the "Site"), you agree, as a visitor, to Sépaq's policies regarding the processing and protection of your personal information (hereinafter, the "Policy"). You hereby agree that Sépaq may collect and use your personal information in accordance with the Policy, it being understood that Sépaq complies with the legislation in force regarding personal information.

Sépaq reserves the right to modify the Policy at any time and without prior notice; changes are effective as soon as they are posted on the Site. Please consult this page of the Site regularly. In the event that you do not agree with the Policy, you may not use the Site. You may, however, express your disagreement with the Policy by contacting the Site Manager by clicking here.

a) Information gathering by Sépaq

From the moment you access the Site, information is automatically exchanged between your computer systems, behavioural profiling systems (Google Analytics) and Sépaq's servers, without requiring your intervention. This exchange of information does not allow Sépaq to identify you personally. However, this exchange of information enables Sépaq to obtain certain information, including

the Internet domain name you used to access the Site.
your IP address (IP stands for Internet Protocol, a unique number assigned to your computer when it is connected to the Internet and which allows documents to be sent to you without error).
the type of browser and operating system used to access the Site.
the date and time you accessed the Site.
the pages of the Site visited.
the address of the site from which you accessed it, if applicable.

The information is collected through the use of cookies. These cookies are pieces of information stored by your Internet browser on your computer's hard drive. They are used, among other things, to facilitate navigation by remembering your choice of navigation language. They can also be used for advertising purposes. You may, at your option, configure your browser to notify you when you receive a cookie or to prevent such cookies from being sent. However, in order to access and use the Site, your browser must accept cookies. You may nevertheless delete cookies from your computer after visiting the Site.

When you conclude a transaction through the Site's transactional platform, Sépaq collects the information and personal data required to offer you the products and services you want to access. For example, Sépaq collects your last name, first name, mailing address, email address, telephone number, information on your subscriptions to our newsletters or mailing lists, information on products and services purchased and, as the case may be, your companions and the licence numbers you hold for certain activities, such as hunting.

This information is provided directly by you, notably by filling in empty fields on the various pages of the transactional platform.

b) Use of the information collected

Sépaq is committed to preserving the confidentiality of the personal information collected, which is used in the context of our commercial activities, for example to

create your user profile ("My Account") and/or your customer account.
manage your file and offer you the products and services you want.
provide you with information about your booking or the services you request.
answer your questions and comments.
inform you of changes and new services offered by Sépaq.
contact you or access your file for research, analysis, and marketing purposes.
send you post-visit surveys related to Sépaq activities to measure your level of satisfaction and other elements related to the quality of your customer experience.
conduct contests or surveys other than those set out in the previous point.
send you communications about our products and services or to provide you with relevant information based on your customer profile.
measure the performance of the Site and make improvements to it.
carry out our business activities and for other purposes required by law.

This information is strictly confidential and will not be used for any purpose other than as set out in the Policy.

Personal, electronic, or other information collected by Sépaq shall not be disclosed to anyone other than Sépaq's representatives or employees who require such information to perform a function related to the accomplishment of the purposes mentioned in this Policy. Information collected in connection with Sépaq's activities may be shared with survey firms for the sole purpose of producing post-visit satisfaction surveys or customer studies on behalf of Sépaq. You agree and acknowledge that Sépaq is also authorized to use, disclose, or communicate your personal information to the extent provided for or required by law, all in accordance with the Act respecting access to documents held by public bodies and the Protection of information (R.R.S.Q., chapter A-2.1).

c) Retention of information collected

The information is stored on Sépaq's secure servers located in Canada. We observe strict security measures with respect to the archiving and disclosure of the information you have transmitted to us, in order to prevent any unauthorized access. You may access your personal information and notify Sépaq to update it and request to modify or delete certain information that Sépaq has collected during your visit by sending an email to conditionsweb@sepaq.com or, if you have a user profile, you may consult and update your personal information online after logging on to your account. You can also choose to close your profile at any time by contacting Sépaq's customer service department. Once you have closed your profile, you will no longer be able to log on to our Site or access your personal information. However, you may create a new profile on our Site.

While we take appropriate security measures as required by law, no security is foolproof. You must remain vigilant in handling and disclosing your personal information and avoid transmitting personal information via unsecured email.

d) Additionnal Information

If you have any questions about this Policy or our information handling practices, or if you wish to access, update, or correct your personal information, you may contact us by email or regular mail at

Société des établissements de plein air du Québec
2640, Boulevard Laurier, Suite 1300
Québec (Québec) G1V 5C2
Email: conditionsweb@sepaq.com

6. Transaction Security

Sépaq uses advanced technology and equipment to secure online transactions.

In order to allow you to use Sépaq's Website in a secure manner, your computer must be equipped with a Web browser that uses the 128-bit SSL encryption protocol.

We recommend that you use the following browsers (be sure you have the most recent and updated version) :

Microsoft® Internet Explorer (128 bits)
Mozilla Firefox (128 bits)

Sépaq guarantees total security of your payments by credit card using data encypherment and SSL secure payment standards. At the time of the transmission of payments, this protocol converts your information into a figure code that is impossible to read (128-bit encryption). Your information is therefore coded and later converted back into intelligible information at the receiving end of the transmission. Coding consists in converting a clearly worded text into unintelligible text (cryptogram), using cryptographic techniques such as algorithms and keys. A secret key is required to decode the information and be able to read a coded page or transaction.

7. Legal Notices

Unless otherwise specified, the entire contents of the Site, including text, drawings, graphics, images and photographs, as well as the selection and arrangement thereof, are the sole property of Sépaq. Its contents are subject to intellectual property rights, including copyright, and subject to laws in other countries and international treaties relating to this matter.

The domain names used by Sépaq, including www.sepaq.com, are the sole property of Sépaq and no appropriation of the domain name by hyperlinking, framing or registering related domain names shall be permitted.

Corporate names, logos and marks used or displayed on the Site are Sépaq's trade names, trademarks or official marks. Such corporate names, marks and logos may not be copied, imitated or used, in whole or in part, without a written authorization from Sépaq.

Any individual who accesses the Site acknowledges and agrees that any unauthorized downloading, retransmission, copying or any modification of trademarks, images, text or data contained on the Site may violate trademark and copyright laws and may expose this individual to legal proceedings. Unless otherwise specified and except for the purpose of browsing on the Internet, it is strictly prohibited to copy, publish, distribute, reproduce, republish, store on any medium, retransmit, display, modify, create work derived from all or part of the Site, exploit in any way all or part of the Site or to make public or commercial use thereof in any way whatsoever. Without limiting the generality of the foregoing, the Visitor may not print nor copy the HTML code or any other software which may be accessed on the Site.