Terms Of Use

Welcome to the Société des établissements de plein air du Québec (hereinafter referred to as "Sépaq") Website. By accessing Sépaq's Website (hereinafter referred to as the "Site") and by browsing this Site, you agree to be bound by the Terms of Use as provided hereunder, as well as by the Confidentiality Policy, information regarding Transaction Security and Legal Notices (hereinafter collectively referred to as the "Terms") and agree to comply with them. You acknowledge that you have read and understand these Terms.

Sépaq reserves the right to modify these Terms at any time, effective immediately upon posting on the Site. Please check the Site periodically.

In the event that you disagree with the Terms, you may not use the Site. In addition, you may express your disagreement regarding the Terms by contacting the Site Manager and by clicking here.

For the purposes of these Terms, the word "Visitor" means any individual who is browsing through the Site as well as any individual who authorizes the use of his computer equipment to do so.

The Terms constitute the entire agreement between a Visitor and Sépaq regarding the use of the Site and its contents. The Terms replace all previous agreements between a Visitor and Sépaq with regard to the subject matter hereof.

In the event of discrepancy between both linguistic versions of the Site and Terms, the French version takes precedence. The masculine gender has been chosen for easy reading purposes and includes the feminine gender.

The Site is governed by the laws of the province of Quebec and is subject to such laws. Any dispute, difference or other claims resulting from the use of, or arising from the connection with this Site, must be submitted and subjected to the jurisdiction of the courts of the province of Quebec. Consequently, the courts of the province of Quebec have the exclusive jurisdiction in matters relating to any prosecution, action or proceedings resulting from the use of this Site or arising in connection with this Site or related to the Terms.

1. Use of the Site

You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than to view information regarding Sépaq's products and services, or to purchase products and services for personal purposes. You also agree not to deep-link to the site for any purpose unless you have been authorized to do so by Sépaq. The contents and software used on the Site are the sole property of Sépaq and are protected by Canadian and international copyright and trademark laws. For additional information regarding this matter, please view the Legal Notices by clicking here.

2. Obligations of the Visitor to the Site

The Visitor undertakes not to:

3. Exclusion of warranty and limitation of liability

épaq has designed this Site for general information purposes. Although Sépaq has carefully compiled the information onto the Site with the utmost care and diligence in terms of reliability at the time of its presentation, it is possible that some of this information may contain errors or may be inaccurate. It is also possible that, from time to time, the published information may become outdated. 

Sépaq reserves the right, at its sole discretion, to correct any error or omission or to update any information found on the Site, including the prices of its products and services offered and their availability, without prior notice.

In addition, the Site meets certain computer, technical, graphic and typographic standards. Sépaq cannot guarantee that the Site will operate without any interruption or without any errors, or that there will not be any delay, omission or loss of transmitted information, that no virus or other contaminating component will not be transmitted or that no damage will be done to the Visitor's computer system.

Under no circumstances shall Sépaq, its employees, administrators and representatives be held liable for any direct or indirect, incidental, exemplary or other damages whatsoever (including without limiting the generality of the foregoing, the loss of information, programs or other data on the Visitor's data processing system or any other loss of intangible assets) resulting from the use or the inability to use the Site, its contents or materials available from this Site, or information or functions of this Site or of any other connected site, or related thereto, or arising from the conduct of a third party when using the Site or resulting from unauthorized access to the Site, whether or not Sépaq has been notified of the possibility of such damages.

Without excluding any of the foregoing provisions, you may report any inaccuracies found on the Site and its contents or the misconduct of any user to the Site Manage by email or by clicking here.

4. Hyperlinks

The Site contains hyperlinks that enable the user to connect to sites which are operated by third parties (hereinafter referred to as "Hyperlinks").

The existence of any hyperlink does not signify in any way that Sépaq is supportive of the site involved, its contents or of other sites connected to the said site and Sépaq may not be held liable for their contents or for any damage resulting from Hyperlinks. Sépaq cannot guarantee that those sites are free from viruses or other harmful components which may have an impact on your computer systems. Sépaq cannot make any expressed or implicit warranty to the Visitor regarding the products or services provided by third parties even though such information, products or services are referred to, included on, or are accessible through the Site or linked to it.

Sépaq may at all times, add, delete or modify any Hyperlink appearing on the Site.

Anyone who wishes to create a Hyperlink on the Site must obtain a written consent from Sépaq and agree to comply with the Terms set forth by Sépaq. Techniques such as framing or mirror sites or other similar methods are also prohibited without prior consent from Sépaq.

The existence of unauthorized Hyperlinks by no means constitutes consent of or waiver to Sépaq's rights and recourses and Sépaq will not be liable for such Hyperlinks.

5. Confidentiality Policy

Sépaq strives to protect your privacy. This policy has been developed to inform you of Sépaq’s commitment to protect your private life and personal information.

When you choose to use this Site, you agree to Sépaq’s policies regarding protection measures and handling of your personal information (hereinafter referred to as the “Policy”). In doing so, you agree that Sépaq may collect and use your personal information in accordance with the Policy, it being understood that Sépaq complies with prevailing legislation in personal information matters.

Sépaq reserves the right to amend the Policy at any time without prior notice; changes shall be effective immediately upon posting on the Site. Please check the Site periodically. In the event that you disagree with the Policy, you may not use the Site. However, you may express your disagreement regarding the Policy by contacting the Site Manager and by clicking here.

a) Gathering of Information by Sépaq

Once you access the Site, an exchange of information automatically takes place, without any intervention on your part, between your computer and Sépaq’s servers. This exchange of information does not allow Sépaq to personally identify you. However, this exchange does allow Sépaq to obtain information such as: i) the Internet domain that you have used to access the Site; ii) your IP address (IP means Internet Protocol, a unique number assigned to your computer when it is connected to the Internet and makes it possible to transmit documents to you without any errors); iii) the type of browser and operating system used to access the Site; iv) the date and time you accessed the Site; v) the Web pages that you visited; and vi) the address of the Website from which you accessed the Site, if applicable.

The information is gathered using cookies that the Site may automatically collect. Those cookies are pieces of information that are stored by your browser on your computer’s hard disk. Cookies are used mainly to simplify visitors’ browsing experience by “remembering” their language preference. You may choose to configure your browser in order to be notified that you are receiving a cookie or to prevent such cookies from being sent. However, so that you may access and use the Site, your browser must be set to accept cookie files. It is also possible to delete cookie files from your computer after visiting the Site.

b) Collected Information and how it is used

All collected information is mainly used by Sépaq to track the number of visitors to the Site and its different pages, the average time that visitors spend on the Site and to provide useful statistics that will serve in particular to enhance the Site.

Sépaq does not collect any of your personal information unless you have voluntarily decided, at your sole discretion, to provide such information.

Correspondingly, to follow up on your requests for reservations, services or purchase orders, we need your name, email address and addresses where we will send your reservation confirmations or deliver your purchases of tourist products or services, if applicable. We may therefore process and follow up on your requests while strictly complying with our security procedures. We also request your telephone numbers in order to promptly reach you in case of a problem relating to the contents of your requests or their delivery.

The site allows you to create a user profile so you can save time when making reservations or purchases. It also makes it possible for us to contact you directly by e-mail or phone with information that might interest you, such as newsletters (Sépaq.com Keeps You Informed”, “Sports Hunting”), infoletters (“Sépaq Special”, “Local”), and invitations. Your personal information is also utilized to create your profile (including the modification of your profile parameters and the deletion of your profile) to make it easier for us to share relevant information with you, and to help us get a better understanding of our user profiles. At any time, you can decide which information you would like to receive or refuse. Your profile information is strictly confidential and will not be used for any reasons other than those described in the Policy.

All of this information is also required if you wish to enter one of our contests, be notified of an exceptional promotion, subscribe to Sépaq’s newsletters or register on our mailing list or complete surveys.

We also use collected information to enhance the presentation and organization of our products and services, to notify you of any changes and new services that you will find on our Site as well as to advertise any special offer that might appeal to you.

c) Conservation of Informations by Sépaq

This information is kept on Sépaq’s secure servers, located in Québec City, Canada. To avoid any unauthorized access, we apply strict security measures when it comes to archiving and disclosing the information that you sent us. You may access your personal information and notify Sépaq of any information that you wish to update and request to modify or delete some of the information that Sépaq had collected during your visit, by sending an email to conditionsweb@sepaq.com, or if you have a user’s profile, you may view and update your personal information online after logging in to your account. You may also choose, at any time, to contact Sépaq’s Customer Service. After closing your profile, you may no longer log in to our Site or access your personal information. However, you may create a new profile on our Site. 

Personal, electronic or other information collected by Sépaq is not disclosed to anyone, except Sépaq’s representatives or employees who need this information to perform a duty relating to the fulfillment of the purposes set out in this Policy. You agree and acknowledge that Sépaq is also authorized to use, disclose or transmit your personal information to the extent provided or required by law, including court orders, in accordance with the Act Respecting Access to Documents Held by Public Bodies and the Protection of Personal Information(L.R.Q., c. A-2.1).

Although we take appropriate security measures as required by law, no measure is completely secure. You must always be careful when you handle and disclose personal information and avoid transmitting personal information through insecure email.

d) For more Information

If you have any questions regarding this Policy or our information handling practices or if you wish to access, update or correct your personal information, you may contact us by email or by mail at the following address:


Société des établissements de plein air du Québec
2640, Laurier Boulevard, Suite 1300
Québec QC G1V 5C2 
Email: conditionsweb@sepaq.com

6. Transaction Security

Sépaq uses advanced technology and equipment to secure online transactions.

In order to allow you to use Sépaq's Website in a secure manner, your computer must be equipped with a Web browser that uses the 128-bit SSL encryption protocol.

We recommend that you use the following browsers (be sure you have the most recent and updated version) :

Sépaq guarantees total security of your payments by credit card using data encypherment and SSL secure payment standards. At the time of the transmission of payments, this protocol converts your information into a figure code that is impossible to read (128-bit encryption). Your information is therefore coded and later converted back into intelligible information at the receiving end of the transmission. Coding consists in converting a clearly worded text into unintelligible text (cryptogram), using cryptographic techniques such as algorithms and keys. A secret key is required to decode the information and be able to read a coded page or transaction.

7. Legal Notices

Unless otherwise specified, the entire contents of the Site, including text, drawings, graphics, images and photographs, as well as the selection and arrangement thereof, are the sole property of Sépaq. Its contents are subject to intellectual property rights, including copyright, and subject to laws in other countries and international treaties relating to this matter.

The domain names used by Sépaq, including www.sepaq.com, are the sole property of Sépaq and no appropriation of the domain name by hyperlinking, framing or registering related domain names shall be permitted.

Corporate names, logos and marks used or displayed on the Site are Sépaq's trade names, trademarks or official marks. Such corporate names, marks and logos may not be copied, imitated or used, in whole or in part, without a written authorization from Sépaq.

Any individual who accesses the Site acknowledges and agrees that any unauthorized downloading, retransmission, copying or any modification of trademarks, images, text or data contained on the Site may violate trademark and copyright laws and may expose this individual to legal proceedings. Unless otherwise specified and except for the purpose of browsing on the Internet, it is strictly prohibited to copy, publish, distribute, reproduce, republish, store on any medium, retransmit, display, modify, create work derived from all or part of the Site, exploit in any way all or part of the Site or to make public or commercial use thereof in any way whatsoever. Without limiting the generality of the foregoing, the Visitor may not print nor copy the HTML code or any other software which may be accessed on the Site.

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