COVID-19 : Preventive measures according to the alert levels, visitor's guide, and limited activities and services


Please note that some destinations are located in regions affected by an inter-regional travel ban.
You have questions? Please read our customers’ most frequently asked questions.

Frequently Asked Questions

COVID-19: preventive measures put in place

Here's the list of the most frequently asked questions by our customers regarding the preventive measures put in place against COVID‑19 (coronavirus).

Establishments in yellow, orange and red zones

  • Will I have to remain in my accommodation during the curfew period?
    • Yes, the curfew imposed by government authorities must also be respected in Sépaq-operated territories. Activities, services, and reception counters will be closed at 9:00 p.m. in orange and red zone establishments so that visitors and employees can respect the curfew, and at 7:30 p.m. in red zone with special emergency measures establishments.
  • What do orange and red designations of a region mean for Sépaq?
    • "Yellow", “orange” or “red” designations of a given region by government authorities mean that special rules apply at the Sépaq establishments located therein.
  • Which establishments are targeted by the yellow designation?
    • The Sépaq establishments targeted by the yellow designation in the Abitibi-Témiscamingue and Gaspésie regions are as follows:

      - Parc national d’Aiguebelle (Abitibi-Témiscamingue)
      - Parc national d’Opémican (Abitibi-Témiscamingue)
      - Réserve faunique La Vérendrye (Abitibi-Témiscamingue - in part)
      - Parc national de la Gaspésie (Gaspésie)
      - Gîte du Mont-Albert (Gaspésie) - CLOSED
      - Réserve faunique des Chics-Chocs (Gaspésie)
  • What special new measures apply to establishments located in yellow zones?
    • At all these establishments, Sépaq requests its guests to rigorously comply with additional specific rules issued by the public health authorities:

      - Private gatherings (indoor and outdoor) may only include members of two family units.
      - Only two family units may rent an accommodation unit at any given time.
      - Sports and recreation: outdoor and indoor activities permitted for a maximum group of 12 people, regardless of the number of addresses.
      - Food service areas are open. Only occupants of two family units may be seated together at the same table. A guest register is maintained. Only guests with proof of official residency (driver's licence, official account of primary residence, etc.) from a yellow zone area have access. Bookings are required.
      - Gift shop and convenience store are open.
      - Interregional travel is prohibited.
      - Wearing of a mask is mandatory in all places where it is required.
  • Which establishments are targeted by the orange designation?
    • The Sépaq establishments targeted by the orange designation in the Côte-Nord, Saguenay−Lac-Saint-Jean and Mauricie regions are as follows: 

      - Parc national d'Anticosti and Sépaq Anticosti (Côte-Nord)
      - Réserve faunique de Port-Cartier-Sept-Îles (Côte-Nord)
      - Parc national des Monts-Valin (Saguenay–Lac-Saint-Jean)
      - Parc national de la Pointe-Taillon (Saguenay–Lac-Saint-Jean)
      - Parc national du Fjord-du-Saguenay (Saguenay–Lac-Saint-Jean)
      - Réserve faunique Ashuapmushuan (Saguenay–Lac-Saint-Jean)
      - Réserve faunique de Mastigouche (Mauricie)
      - Réserve faunique de Saint-Maurice (Mauricie)
  • What special new measures apply to establishments located in orange zones?
    • At all these establishments, Sépaq requests its guests to rigorously comply with additional specific rules issued by the public health authorities:

      - A curfew requires visitors to remain in their accommodations between 9:30 p.m. and 5:00 a.m.
      - Activities, services, and registration desks will be closed at 9:00 p.m., except for hotel receptions which remain open at all times.
      - Visitors staying in our locations must arrive before the curfew.
      - The dining rooms of the restaurants are open: maximum of two adults per table, who can be accompanied by their minor children, or a family unit living at the same address with no maximum number of people. A customer register is kept. Only customers with proof of residence (driver's license, official account of principal residence, etc.) from a region designated as “orange” have access to it. Guests from regions designated as “red” will be served in their rooms. Bookings are required.
      - Rental accommodation unit: limit of one family unit or one group of persons residing at the same address.
      - Interregional travel not recommended, except for the Côte-Nord region where they are prohibited.
      - Only school groups forming a stable class group are allowed.
      - Masks must be worn in all areas where required and outdoors when participating in an activity with members of another family bubble. When people are seated and respect the two metre distance, the mask can be removed.
      - Indoor gatherings prohibited (except for a family unit). A single person, with his or her children if applicable, may join a family unit, as long as they form a stable group.
      - Group activities and courses are permitted outdoors but limited to a group of eight people (excluding monitor/coach).
      - Gift shop and convenience store: open outside the hours of curfew.
  • Which establishments are targeted by the red designation?
    • The Sépaq establishments targeted by the red designation in the Estrie, Outaouais, Bas-Saint-Laurent, Capitale-Nationale, Chaudière-Appalaches, Lanaudière, Laurentides and Montérégie regions are as follows: 

      - Parc national de la Yamaska (Estrie)
      - Parc national du Mont-Orford (Estrie)
      - Parc national du Mont-Mégantic (Estrie)
      - Parc national de Plaisance (Outaouais)
      - Réserve faunique La Vérendrye (Outaouais - in part)
      - Centre touristique du Lac-Simon (Outaouais)
      - Parc national du Bic (Bas-Saint-Laurent)
      - Parc national du Lac-Témiscouata (Bas-Saint-Laurent)
      - Réserve faunique de Rimouski (Bas-Saint-Laurent)
      - Réserve faunique de Matane (Bas-Saint-Laurent)
      - Auberge de montagne des Chic-Chocs (Bas-Saint-Laurent) - CLOSED
      - Parc national des Grands-Jardins (Capitale-Nationale)
      - Parc national des Hautes-Gorges-de-la-Rivière-Malbaie (Capitale-Nationale)
      - Parc national de la Jacques-Cartier (Capitale-Nationale)
      - Parc de la Chute-Montmorency (Capitale-Nationale)
      - Station touristique Duchesnay (Capitale-Nationale)
      - Aquarium du Québec (Capitale-Nationale)
      - Réserve faunique des Laurentides (Capitale-Nationale) – Camp Mercier
      - Réserve faunique de Portneuf (Capitale-Nationale)
      - Parc national de Frontenac (Chaudière-Appalaches, Estrie)
      - Parc national du Mont-Tremblant (Lanaudière)
      - Parc national d'Oka (Laurentides)
      - Réserve faunique Papineau-Labelle (Laurentides, Outaouais)
      - Réserve faunique Rouge-Matawin (Laurentides, Lanaudière)
      - Parc national des Îles-de-Boucherville (Montérégie)
      - Parc national du Mont-Saint-Bruno (Montérégie)
  • What specific new measures apply to establishments located in red zones?
    • At all these establishments, Sépaq is asking its guests to rigorously comply with the following additional specific rules issued by public health authorities:

      - A curfew requires visitors to remain in their accommodations between 9:30 p.m. and 5:00 a.m.
      - Activities, services, and registration desks will be closed at 9:00 p.m., except for hotel receptions which remain open at all times.
      - Visitors staying in our locations must arrive before the curfew.
      - Hotel food service may continue beyond 9:00 p.m. with room service.
      - Rental accommodation unit: limit of one family unit or one group of persons residing at the same address.
      - Interregional travel not recommended
      - Masks must be worn in all areas where required and outdoors when participating in an activity with members of another family bubble. When people are seated and respect the two metre distance, the mask can be removed.
      - Indoor gatherings prohibited (except for a family unit). A single person, with his or her children if applicable, may join a family unit, as long as they form a stable group.
      - Only school groups forming a stable class group are allowed.
      - Group activities and courses are permitted outdoors but limited to a group of eight people (excluding monitor/coach).
      - Dining hall of a food service area: closed.
      - Gift shop and convenience store: open outside the hours of curfew.

      Additional measures will apply to establishments located in the Bas-Saint-Laurent (in part), Estrie (MRC Le Granit) and Outaouais (MRC de Pontiac) regions, i.e. Parc national du Bic, Parc national du Lac-Témiscouata, Réserve faunique de Rimouski, Réserve faunique La Vérendrye (in part - MRC de Pontiac), Parc national de Frontenac (Southern sector) and Parc national du Mont-Mégantic (Observatoire sector):

      - A curfew requires visitors to remain in their accommodations between 8:00 p.m. and 5:00 a.m.
      - Activities, services, and registration desks will be closed at 7:30 p.m., except for hotel receptions which remain open at all times.
      - Hotel food service may continue beyond 8:00 p.m. with room service.
      - Gyms, spas and pools must remain closed.
      - School groups are not allowed.
      - Convenience stores are open, but the gift shop portion remains closed (sale of essential products only).
  • If I must travel from one region to another to get to one of your establishments in an orange and red zone, can I do so?
    • Sépaq establishments remain accessible, but it is not recommended that you travel between regions to access them, as per the latest Santé publique recommendations. Travel from an orange or red zone to a yellow or green zone is prohibited unless it is essential. Responsible compliance with the rules is requested and will be assumed. In case of doubt, Sépaq may require proof of residence for stays and activities in regions where an interregional travel ban is in effect.
  • How will you ensure that the new measures are respected by visitors to these establishments?
    • It’s impossible for Sépaq to know the confinement history of each of its visitors. Sépaq asks its guests to comply with all public health guidelines in force to combat the spread of the coronavirus. The responsibility of each individual to obey the prevailing rules and guidelines is requested and will be assumed.
  • If I have a booking that isn’t in line with the public health rules now in effect, what should I do?
    • Customers who have a booking that is not in line with the new public health rules are invited to contact Sépaq to sort out their situation. A flexible policy for changing, relocating, or refunding bookings will be applied, as was the case during the first COVID-19 wave.
  • Who will be allowed to stay in an accommodation unit?
    • The Quebec public health agency (Direction de la santé publique) only authorizes members of the same family unit to book an accommodation unit.
  • Will the common areas remain open?
    • Yes, common areas, gift shops and convenience stores will remain open.
  • If I want to cancel or modify a reservation at one of your establishments for an activity or a stay that is no longer in line with the new public health rules, what do I do?
    • Customers who have booked an activity or a stay that is no longer in line with the new public health rules can contact us for a postponement, a credit or a cancellation at the following locations:

      - Auberge de montagne des Chic-Chocs : auberge.chicchocs@sepaq.com
      - Station touristique Duchesnay: accueil.duchesnay@sepaq.com
      - All other establishments: fill out our online form or contact us by phone at 1-800-665-6527
      - For the Aquarium du Québec, customers have all been contacted for a cancellation or postponement.
  • Could you prohibit access to territories once again?
    • Yes. if public health authorities recommend it, access to certain territories could be prohibited again. Our priority remains the health of our guests, employees, and the general public. 

Daily access and activities in national parks

  • How do I obtain my daily access right?
    • You must purchase it online within 30 days before the day visit or when purchasing a stay. Make sure the park is open at the time you want to go there before you buy. See the services offered per establishment. It is important to note that the right of access has a validity date. If you have an Annual Québec National Parks Card, you do not need to register online. Both the daily access and the annual card must always be kept with you, as an employee may ask to see them.

      Please also note that that access to a sector, a trail, or an activity may unfortunately be refused if a parking lot is full, or if the maximum capacity established in order to respect social distancing is reached. Tip: arrive early in the morning and visit lesser-known places. If the maximum capacity is reached, particularly for Mont-Orford, Mont-Saint-Bruno, Mont-Tremblant and Jacques-Cartier national parks, a message is quickly posted on the Facebook page of the park in question to inform our customers. 
  • Why is there a daily limit on the number of people allowed in national parks?
    • In order to comply with social distancing directives and thus ensure the safety of customers and employees alike, Sépaq must limit the number of visitors who can access a given territory in a single day. It is possible to purchase your daily access for a national park online up to 30 days in advance. This help to plan your outing. N.B. The right of access to a park cannot be modified or refunded, even in case of bad weather on the day of the visit.

      Access to a sector, a trail, or an activity may unfortunately be refused if a parking lot is full, or if the maximum capacity established in order to respect social distancing is reached. Tip: arrive early in the morning and visit lesser-known places. If the maximum capacity is reached, particularly for Mont-Orford, Mont-Saint-Bruno, Mont-Tremblant and Jacques-Cartier national parks, a message is quickly posted on the Facebook page of the park in question to inform our customers.
  • If I’m an annual card holder, must I also book online? Do I have priority access?
    • If you have an Annual Québec National Parks Card, you don’t have to register online. The maximum number of daily access rights sold online has been established in order to receive the maximum number of annual card holders. The annual card provides access to national parks and not specifically to an activity. The rest of the park territory remains accessible, except on rare occasions.

      The “first come, first served” principle applies to everyone concerning access to a sector, a trail, or an activity. Arrive early! If the maximum capacity is reached, particularly for Mont-Orford, Mont-Saint-Bruno, Mont-Tremblant and Jacques-Cartier national parks, a message is quickly posted on the Facebook page of the park in question to inform our customers.
  • Why create sections of one-way trails?
    • This is a measure to ensure that the social distancing requested by the public authorities is respected. By avoiding intersections, opportunities for contact of less than two metres are reduced. This protects your health and that of other hikers. A change in behaviour or habits may be required in the interest of one and all. We must also respect this condition in order to maintain the privilege of having access to our magnificent territories.
  • What are the consequences for those who do not comply with guidelines or regulations?
    • Patrol officers can issue warnings and ask recalcitrant visitors to leave any Sépaq-managed territory. Police departments will also issue statements of offence (for associated fines, please refer to the local police departments).

Upcoming stay and activities

  • I have booked a stay or an activity in the next few weeks at one of your establishments. What will happen to my booking?
    • If your stay or activity is no longer in line with the new public health rules, you’re invited to contact Sépaq to sort out the situation. A flexible policy for changing, relocating, or refunding bookings will be applied, as was the case during the first COVID-19 wave.
  • Can I change or cancel my booking?
    • Due to the exceptional circumstances, we have relaxed our modification and cancellation policies. To do so, please fill out our online form.

Accommodations

  • Who is allowed to stay together in an accommodation unit?
    • Only persons from the same family unit or persons residing at the same address are authorized to book accommodations.
  • Who is part of my family unit?
    • These are the people who have been confined with you under the same roof.
  • What happens if our booking doesn't comply with public health regulations?
    • The person in charge of the booking must contact Sépaq to inform them of the situation. A flexible policy for changing, relocating, or refunding bookings will be applied, as was the case during the first COVID-19 wave.
  • If I have to travel from one region to another to get to my accommodation unit, am I allowed to do so?
    • Sépaq's establishments remain accessible. However, you must take into consideration all recommendations of the public health authorities. Travel from an orange or red zone to a yellow or green zone is prohibited unless it is essential. All other interregional travel is not recommended. It’s impossible for Sépaq to know the confinement history of each of its visitors. The responsibility of each individual to obey the prevailing rules and guidelines is requested and will be assumed. In case of doubt, Sépaq may require proof of residence for stays and activities in regions where an interregional travel ban is in effect.
  • What kind of cleaning will be done in the washrooms and accommodations?
    • Strict sanitary measures and rigorous maintenance protocols approved by public health authorities and the Commission des normes, de l'équité, de la santé et de la sécurité au travail have been developed and will be applied to ensure the safety of visitors and employees alike.

      Washroom facilities

      - The frequency of cleaning and disinfection rounds has been increased.
      - The maintenance routine will include thorough cleaning and disinfection of toilets, showers, partitions, floors, counters, mirrors, sinks, faucets, hand dryers, door handles, switches, etc.

      Cabins and other types of accommodation

      - Between each stay, a thorough cleaning and disinfection of the accommodation unit will be carried out, including antibacterial mattresses and pillows, toilets, shower, furniture, curtains, door and window handles, cupboards, light fixtures, switches, etc.
      - No bedding will be available.
      - Individual flotation jackets will be provided upon request only and disinfected. It is recommended that you bring your own PFD.
  • Are share shelters open?
    • Some shared shelters are open  on an exclusive basis to meet public health directives related to family unit, distancing, and gathering restrictions.
  • What kinds of measures is Sépaq taking to ensure the safety of visitors and employees in the context of a pandemic?
    • - Increased cleaning and disinfection rounds
    • - Washroom facilities: limited building capacity, addition of Plexiglas between sinks as needed, addition of hand washing - devices, water fountain shut down (except bottle filling)
    • - Service buildings: Reduced reception capacity, management of waiting areas and traffic, installation of disinfectant dispensers
    • - Contactless payment and discontinuing of registration procedures in national parks
    • - Displays and signage to encourage visitor autonomy

Day fishing

  • Can I change my day fishing booking?
    • If you wish to change your booking, please contact us.
  • How and when can I purchase my day fishing access right?
    • You must purchase your day pass online or by phone until the day before your day fishing activity. After 6:00 a.m. the same day, it is no longer possible to do so.
  • How must I present my access right?
    • You must have a valid day fishing access right with you. There are two options:

      • Print enough copies of the access right to have one with you and another visible on the dashboard of your vehicle during your day fishing activity.

      • Have your electronic access right on your smartphone or tablet. We suggest that you download or take a screenshot of it since the mobile network is not available everywhere.
  • With whom can I go day fishing?
    • For people who do not live at the same address, the distance of 2 meters must be respected in the rowboat. Persons residing at the same address may respect the capacity of the boat (up to 4 people, including 3 adults, for a Sépaq rowboat).
  • Will the registration centres be open?
    • Certain registration centres are open. The schedule of registration centres and the services offered on site are subject to change. A few days before your activity, please consult the services offered based on the fishing destination you’ll visit.
  • Are you going to sell fishing licences, lures, and bait at registration centres?
    • Certain wildlife reserves are selling fishing licences, lures, and bait at those registration centres which are open. The schedule of registration centres and the services offered on site are subject to change. A few days before your activity, please consult the services offered based on the fishing destination you’ll visit.
  • Where am I supposed to record my catches if registration centres are closed?
    • Recording catches is mandatory. A few days before your activity, please consult all instructions regarding recording your catches based on the fishing destination you’ll visit. Paper copies of the catch recording table will be available on site for electronic access right holders.
  • Will the spaces to gut fish be open?
  • Is it possible to rent a motor for my day fishing activity?
    • Motor rental services aren’t offered at our destinations at this time. A few days before your activity, please consult all instructions pertaining to motor rental based on the fishing destination you’ll visit.
  • Are rowboats cleaned between each client?
    • Watercraft, paddles, and all other related equipment won’t be cleaned. You must bring whatever you need to clean equipment before use. The use of soap or biodegradable disinfectant is recommended.
  • What equipment should I bring for my day fishing activity?
    • Bring your own personal flotation device (PFD). Have disinfecting material on hand to clean your watercraft, paddles, and any other related equipment before use. So you don't forget anything, you can print a check list (in French only) which will be useful when you gather your equipment.
  • Where can I find the map to learn where my lake is located?
  • When can I get advice from your experts about my day fishing lake?
    • Our website is chock full of information to fully prepare you for your day fishing activity. Consult, among other things, the Fishing tips section. To properly use your equipment and review your knowledge, you can consult L’ABC de la pêche (ABC of fishing) document available for downloading. You can also visit the information tab of the fishing destination you’ll visit to learn more about the fishing offer and its special features.

Aquarium du Québec

  • Will Aquarium du Québec remain open even if it is located in a red zone?
    • Aquarium du Québec will reopen as of May 13, 2021.
  • I wish to cancel my ticket due to the current circumstances surrounding COVID-19. How can I do so?
    • All customers who purchased a daily ticket for Aquarium du Québec for a visit in the next few weeks will be contacted in the days ahead regarding cancellation or postponement.
  • I have an annual membership. Will it be extended?
    • All holders of annual subscriptions valid as of April 1, 2021, will be informed about an extension of their subscription by two months, which corresponds to the length of time the establishment was closed.
  • Is it still possible to make a booking for children's parties, school groups, or other events?
    • No, for the moment, these packages are suspended. Please refer to our website to follow changes to our offerings.
  • Why do I have to purchase my ticket online in advance?
    • In order to comply with health and safety measures related to COVID-19, the number of visitors on site is limited. Booking your ticket online in advance with a time slot means that you don't have to wait once on site.
  • What is the new capacity of the Aquarium?
    • In order to respect social distancing measures and 3 metres between visitors (considering the family clientele), the Aquarium is operating at 65% of its regular capacity.
  • How do I buy my ticket online?
    • To buy your ticket online, just go to our website. You can then choose the date and time according to our availabilities. The procedure is simple and fast.
  • I have a membership; how do I book?
    • Aquarium du Québec members can come at any time without having to book a time slot. As usual, they'll have a dedicated priority line.
  • I have an undated daily ticket, a hotel ticket, or a ticket from a third party partner. How do I make a booking?
    • Holders of an undated daily ticket, a hotel ticket, or a ticket from a third party partner can arrive at any time without having to reserve a time slot.
  • I am a holder of an Annual Québec National Parks Card; can I book online?
    • Yes, holders of an Annual Québec National Parks Card can book a ticket online by using their card number. The discount will be automatically applied to the invoice.
  • Should I print my ticket?
    • Presentation of the electronic ticket, printed or on a mobile phone, and an identity document is enough. Entry to the site is only possible on the date and time selected.
  • Once my ticket is booked, am I guaranteed to enter immediately when I arrive?
    • A sufficient number of staff members will be on hand to ensure smooth and speedy service. Interior building capacity is also governed by social distancing norms. However, a certain waiting period may be required.

Mandatory wearing of masks in enclosed public places

  • Do I have to wear a mask when engaging in outdoor activities?
    • In orange and red zones, a mask must now be worn when engaging in outdoor activities with people from different residences (including hiking, biking, etc.). If people from different residences are seated at least two metres apart, they can remove the face covering. In case of doubt, it is recommended to wear your mask.

      Masks are not required in the following cases:

      - A person living alone interacting within their stable family bubble.
      - A couple from two different addresses.
      - Hikers who are able to remain at least two metres apart.
      - People who engage in water sports and swimming.

      In yellow zones, wearing a mask outdoors is still strongly recommended if the two-metre distance guideline cannot be maintained.
  • In what enclosed public places do we have to wear a mask?
    • - National parks: discovery and visitors centres, shops, washrooms, rental centres, community halls, ASTROLab, etc.

      - Wildlife reserves: registration centres, shops, evisceration cabins, common areas of lodges, hotels, and inns, community halls, etc.

      - Tourist establishments: restaurants (except at one’s table), hotel corridors and common areas, shops, indoor pools, common washrooms, reception rooms (except at one’s table), rental centres, exhibition pavilions.

      Wearing a mask has been mandatory in the closed means of transport provided by Sépaq, including shuttles, since July 13, 2020.
  • Will you provide free masks?
    • Each person is responsible for bringing their own mask or face cover. Masks may be sold in some locations, subject to inventory availability.
  • Do we have to wear a mask in our lodging?
    • No, as these are not considered public places.
  • What happens to people who refuse to wear a mask in a closed public place?
    • Individual accountability remains necessary to ensure effective control of the spread of COVID-19. Those who refuse to wear a mask will be denied access to the enclosed public place.
  • Do employees have to wear the mask as well?
    • Sépaq employees who work in enclosed public places must also wear a mask.
  • Can the visor replace the mask?
    • No.

Winter offering

  • Where can I consult my establishment's winter offering?
    • The offering at each establishment can be consulted online. Different visitor’s golden rules and the health measures in effect are also listed there.
  • Will it be possible to rent equipment this winter?
    • Yes, equipment will be available for rent this winter. At certain establishments, so as to limit the concentration of visitors in indoor spaces, people who wish to rent any form of equipment may have to book it by telephone (1-800-665-6527) at least 24 hours in advance. Conditions specific to the establishment visited are detailed online. Please note that cross-country skiing equipment rental will not be offered this winter at Camp Mercier in Réserve faunique des Laurentides due to reconstruction of the reception building.
  • Will it be possible to borrow equipment?
    • Yes, equipment will be available for loan this winter (e.g., tube, sled, skating support frame). For equipment that cannot be regularly disinfected by Sépaq, disinfectant products will be made available to visitors.
  • Will indoor spaces be accessible?
    • Yes, they'll remain accessible. However, Sépaq will have to ensure that the capacity limit for indoor spaces is respected. A time limit will be posted at the entrance of these spaces so that everyone can come and warm up in turn. You may therefore have to wait outside before being able to access them. Wearing a mask will be compulsory. A neck warmer face cover will not replace the mask. It will be possible to eat inside, even in red zones. However, no microwave will be accessible.
  • Will it be possible to stay in a hut this winter?
    • Yes. However, huts will only be rented on an exclusive basis.
  • Will outdoor discovery activities take place?
    • Yes, outdoor discovery activities, such as torchlight snowshoeing, may be held if public health rules can be respected. In red zones, however, no group activities will take place.

You have questions?

Please note that it’s still possible to contact one of our customer service advisors by phone or email.

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